help desk - Plano, United States - Liberty Mutual Insurance
Description
Schedule:
Part-
Time Salary Range:
USD $ $14.00
Job Category:
Technology Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location.
The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.
Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description Liberty Mutual Technology Support (IT Help Desk) High School Intern Position Description Liberty Mutual Global Digital Services is excited to welcome high school students as part of this internship program.
What is Global Digital Services? We are part of our Central IT Services organization that runs the infrastructure and foundational technology that is used across all business units and within Corporate Departments.
In this intern position, you will respond to incoming requests through an omni channel experience that consists of voice, electronic tickets and live chat to assist Liberty Mutual employees with their IT needs.
There is a potential to be aligned with supporting projects as part of an agile team.Job Summary :
Responds to incoming requests and resolve customer problems through an omni channel experience that consists of voice, electronic tickets and live chat.
Supports areas of network and email connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe and midrange operations.
Records inquiries, provides input on, resolves or directs requests to appropriate technical area or vendor. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and makes suggestions for improvements. Completes assigned project tasks on time.Qualifications Qualifications:
Good customer service skills Technical aptitude with PC and mobile device literacy skills Coding / Developer interest/skills Good problem-solving skills and decision-making ability Strong enthusiasm and desire to learn.
Ability to work within a team Self-motivation and organization skills Effective listening skills About Us
This position may have in-office requirements depending on candidate location. At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow.
Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a Great Place to Work by Great Place to Work US for the past several years.
We were also selected as one of the 100 Best Places to Work in IT onIDG's Insider Pro and Computerworld's 2020 list.
For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduatesas well as one of America's Best Employers for Diversity.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
Liberty Mutual is an equal opportunity employer.We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices California San Francisco Los Angeles Philadelphia Employment Type:Part Time