Strategic Dispatcher - Houston - Sun Coast Resources

    Sun Coast Resources
    Sun Coast Resources Houston

    2 days ago

    Description

    Strategic Dispatcher - Lubes

    The Strategic Operations Dispatcher plays a critical role in optimizing routing, asset utilization, and service performance within their assigned zone. This position is responsible for independently making time-sensitive, strategic decisions that directly impact operational efficiency, customer satisfaction, and financial performance related to corporate initiatives.

    Responsibilities:

    • Own and manage volume planning, routing optimization, and delivery execution to ensure alignment with KPIs, EBITDA targets, and service expectations
    • Independently analyze and adjust tank utilization, route efficiency, and zone coverage using data-driven insights, to optimize delivery efficiency
    • Make real-time operational decisions to reassign resources, cancel/add loads, or reroute deliveries based on market conditions, weather, customer needs, or driver availability
    • Conduct zone-level analysis and scenario planning to support corporate metrics and strategic objectives
    • Use performance dashboards and volume indicators to meet and exceed benchmarks in efficiency, cost, and service levels
    • Collaborate regularly with leadership, including Terminal Managers, Area Business Leaders, and Operations Directors to communicate trends, mitigate risks, and align dispatch strategy with broader operational goals
    • Ensure compliance with Federal, State, and local transportation regulations while meeting company performance standards
    • Participate in strategy reviews and cross-functional planning meetings related to corporate initiatives and continuous improvement efforts
    • Monitor and manage tank inventory, proactively dispatching to prevent service gaps
    • Maintain oversight of driver scheduling, availability, and capacity in real time
    • Coordinate load assignments and documentation across systems and stakeholders
    • Maintain accurate logs and system entries to ensure audit-readiness and data integrity
    • Perform administrative and communication duties, including scheduling, reporting, and customer follow-ups, with discretion and urgency
    • Maximize customer service and company profits through effective management of product inventories, drivers, trucks, and supply network
    • Other tasks as assigned by manager

    Requirements:

    • Logistics degree from an accredited university or 3 years logistics experience
    • 2-3 years utilizing metrics management across multiple departments
    • Locals only, must live within 60 miles of terminal
    • Demonstrated ability to make sound, independent operational decisions in a high-pressure environment
    • Strong business acumen and familiarity with volume forecasting, order management tools, and KPI tracking
    • Experience in route planning, tank utilization, and dispatch systems
    • Experience in a multi-site, data-driven dispatch environment with exposure to business metrics and cross-functional coordination
    • Proficiency in Excel, dispatch optimization tools, and reporting systems
    • Strong knowledge of DOT regulations and safety compliance
    • Excellent communication skills with the ability to interact across departments and leadership levels
    • Analytical mindset with strong time management, attention to detail, and ability to prioritize competing demands
    • Strong ability to thrive in a fast-paced, change-oriented, high-pressure work environment

    Sun Coast Resources, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, gender identity, sexual orientation, status as a protected veteran, among other things, or status as a qualified individual with disability.

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