Assistant IMO Manager - Fayetteville, NC, United States - EPS Corporation

Description

EPS Corporation is looking for a detail-orientedAssistant IMO Managerto oversee and manage the organizations IT/IM processes and resources to enable business and mission processes

Responsibilities include, but will not be limited to:

• Provide the administrative, operational, customer service, and maintenance support for all incidents, as well as requests for new services for the classified and unclassified IT environment

This includes systems such as VOIP, VOSIP, mobile devices, mission applications, collaboration tools, UC, GCCSJ, JOPES, T-Metrics and others.

• Maintain, to full operational status, all IT equipment located at the COOP site.
• Support VIP tickets to be resolved in 24 hours

Requirements Required Experience or Knowledge of the following technologies/functions:

• General Network/Systems knowledge supporting the client
• Understand and follow the client priorities
• Strong Customer Service
• Ticketing Systems
• High School completion/Diploma

ITIL understanding Required Security Clearance:

• Active SECRET or above clearance Desired Skills/Other Considerations If you require accessibility assistance for open position please contact the Human Resources Department (Located in NJ) at EPS Corporation

VEVRAA Federal Contractor, Equal Opportunity Employer (EOE) / AA Minority / Female / Veteran / Disabled / LGBT are encouraged to apply Type of Security Clearance Required Secret