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- Perform on-site analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions, including on-site and remote users as needed
- Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
- Receive and respond to incoming calls, email messages and or help desk tickets regarding desktop problems
- Performing routine inspections and upkeep of existing installations
- Configure and troubleshoot mobile devices, iPads, and iPhones
- Escalating complex problems to the appropriate support teams
- Prepare reference material and user guides
- Ability to lift and carry 50 lbs. of computer equipment
- Liaise with company's technology vendors for prompt rectification of any problems or emergencies
- Coordinate with other IT infrastructure and application groups to provide 'boots on the ground' support to resolve incidents
- Bachelor's degree in computer science or related field with 5+ years of experience in a similar role
- 2 - 5 years of experience in an end-user desktop support role
- Experience with Microsoft Active Directory, Microsoft Desktop Operating Systems, Microsoft Office products including Teams, Adobe, TeamViewer, and other related desktop software
- Experience with Copier / Printer / Peripheral device installation and troubleshooting.
- Experience with Audio / Video and conferencing solutions
- Exceptional customer service and communications skills
- CompTIA A+ certification
IT Desktop Support Technician - Houma, United States - Bristow Group
Description
Reporting to the local Service Delivery Manager, IT L2 Support Analyst responds to and diagnoses problems through discussion with users; includes problem recognition, research, isolation, and resolution steps; typically resolves basic problems while referring more complex problems to intermediate and senior level; responsible for the planning of capacity and updating of hardware for interactive systems, network systems, and operational systems for various environments; interacts with other areas of the company to solve less complex problems, to standardize and to improve the efficiency of operational, interactive and network systems.
Essential Functions:
Qualifications: