Digital Support Representative - Green Bay, Wisconsin, , United States

Only for registered members Green Bay, Wisconsin, , United States

1 week ago

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Job summary

This position assists Credit Union members who prefer to use electronic channels instead of the conventional branch transaction. The representative troubleshoots and responds to digital support inquiries via phone, chat or secure message within Digital Banking.,
The role actively promotes member advocacy and emphasizes enthusiastic quality service while building member relationships.

Responsibilities

  • Taking member calls for assistance with Digital Support hunt group calls and individual employee questions.
  • ,
  • Organizing ticketing system for Digital banking troubleshooting and business building referring requests from employees or members.
  • ,
  • Assisting members via Secure Message from Online Banking or chat options implemented within our Digital Banking or website.
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