Sr Customer Experience Professional - Phoenix - Honeywell

    Honeywell
    Honeywell Phoenix

    1 week ago

    $120,000 - $140,000 (USD) per year *
    Description

    at honeywell aerospace, you'll be part of shaping the future of aerospace innovation.

    a global leader in aviation technology and industrial innovation, honeywell designs advanced solutions for aircraft engines, avionics, and connected systems.

    as a senior customer experience professional, you'll elevate the experience for our aircraft on ground customers, collaborating with cross-functional teams and senior leadership.

    you will:

    • serve as primary point of contact via phone, email, and portal
    • receive, research, and resolve urgent inquiries and complaints
    • maintain clear communication with customers regarding order status and delivery timelines

    key responsibilities include:

    • customer engagement and case management
    • serving as primary point of contact for aog customers
    • collaborating with internal teams to expedite part fulfillment and service delivery

    this role requires strong analytical and problem-solving skills, leadership abilities, and excellent communication skills.

    * This salary range is an estimation made by beBee
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