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Tacoma

    Senior Department Manager - Tacoma, WA, United States - Kaiser Permanente

    Kaiser Permanente
    Kaiser Permanente Tacoma, WA, United States

    2 weeks ago

    Kaiser Permanente background
    Full time
    Description
    PRIMARY LOCATION TACOMA - SECONDARY LOCATION OLYMPIA

    SPECIALTY CARE DEPARTMENTS

    Job Summary:

    Supervises assigned operations for multiple or more complex departments providing ambulatory patient care services; ensuring that staff provide high quality, accessible, cost effective care and patient-focused services to members across the continuum which comply with local, state, and federal requirements; implementing and maintaining clinical practice standards, budgets, and staff development; delivering nursing/patient care services that add value, are integrated with business plans and meet or exceed cost, quality, clinical and utilization standards/performance measures.

    The Senior Department Manager role is distinct from Department Manager role based on a number of operational factors including the number, complexity, and geographic span of departments managed as well as the complexity of care delivered, and level of cross-departmental integration required for operations.


    Essential Responsibilities:

    Supervises daily operations and ensures staff provide the highest quality of care and are in compliance with the Nurse Practice Act, NCQA, and federal, state and local requirements.

    Implements and maintains patient care and quality service standards to meet members and internal clients expectations.
    Acts as patient advocate resolving patient care issues.
    Recommends and evaluates processes to improve systems and patient care results across the continuum of care.
    Assists in developing and monitoring budgets and resource allocations.
    Monitors financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service.

    Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff.

    Assists in providing on going staff development.

    Implements and monitors departmental policies and procedures which support the organizations goals and business objectives and ensures they are met.

    Collaborates with physicians, department chief and nursing manager in developing the appropriate level of patient services and the day-to-day operations of the department.

    Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.


    Basic Qualifications:
    Experience

    ~ Minimum three (3) years of management experience.

    Education

    Bachelors degree in health care, public or business administration, or related field OR four (4) years of experience in a directly related field.

    High school diploma or General Education Development (GED) required.
    License, Certification, Registration

    ~ N/A


    Additional Requirements:

    Broad knowledge and understanding of health care delivery in an ambulatory setting and quality assurance issues related to all areas of health care.

    Experience developing and implementing effective programs and change initiatives.
    Ability to make decisions and set priorities based on customer need and organizational priorities.
    Highly effective interpersonal and influence skills required to develop and maintain medical staff, administrative and community relationships.
    Demonstrates ability to develop and lead a team.


    Preferred Qualifications:
    Healthcare management experience.

    License in the state of CO/WA as a Registered Nurse, Nurse Practitioner, Physician Assistant, or other health care area related license.

    Masters Degree (MPH, MPA, MBA) or related healthcare field preferred.
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