- Visits assigned facilities at least monthly.
- Responsible for customer service activities; complain investigation and resolution in concert with direct supervisor, consultant pharmacist, Quality Department, internal staff, and corporate staff.
- Completes and submits progress reports promptly. When appropriate calls into or e-mails Quality to have the Progress Report initiated.
- Establishes positive relationships with facility administrator, nursing director, and nurse managers
- Informs facilities of new pharmacy procedures, processes and forms. Distributes new materials as directed. Assists with special projects as assigned
- Inservices facility staff to pharmacy issues when necessary. Provides one-on-one instruction to staff nurses as appropriate
- Performs medication storage audits, medication administration audits, Quality Assurance Reviews and other audits as requested
- Assists consultant pharmacist with drug diversion investigations
- Assists facilities with the implementation of technology products such as My Remedi, or other programs developed by the pharmacy and made available to its customers
- Assists new facilities with transition activities, inservicing, cart set up, emergency supply set up, etc. as directed
- Associate/Bachelor's Degree
- **Registered Nurse with experience in Long-term care
- Exhibits ability to communicate verbally and in writing with good English language skills
- Exceptional organizational skills, able to self-direct activities and prioritize responsibilities
- Ability to teach adults
- Excellent verbal and written communication skills, good social skills
- Ability to work under pressure and meet deadlines
- Must maintain ability to travel up to 300 miles per work day sometimes it is more (not the norm)
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Nurse Account Manager - Troy, United States - Remedi SeniorCare
Description
Description
Overview
The Nurse Account Manager is responsible for customer service activities for a determined group of client facilities. This includes complaint investigation and resolution, training facility staff to pharmacy policies and processes, and introduction of new technology products.
