Customer Success Coordinator - Federal Way - Fikes

    Fikes
    Fikes Federal Way

    1 day ago

    Description

    Join the Winning Team at Fikes as a Client Success Coordinator Federal Way, WA | Full-Time (Mon–Fri) | $50k–$63k Base + Bonuses

    Grow. Support. Succeed.


    At Fikes, we don't just offer jobs—we build meaningful careers. Join a stable, growth-oriented company where teamwork drives results, customer care comes first, and your contributions truly make a difference. As a Client Success Coordinator, you'll play a key role in supporting our customers, coordinating services, and ensuring operations run smoothly behind the scenes.

    Why You'll Love It Here

    • Consistent Schedule: Monday–Friday, daytime hours
    • Competitive Pay: $50k–$63k base + performance bonuses
    • Strong Benefits: Health, 401(k) match up to 4%, paid vacation & holidays
    • Professional Development: Ongoing training and opportunities to grow
    • Reliable Industry: Essential, recession-proof services you can count on

    What You'll Do

    • Build and Maintain Client Relationships: Serve as the primary point of contact for assigned clients, fostering strong, trust-based relationships through regular communication and timely resolution of questions.
    • Ensure Service Excellence and Delivery: Oversee high-quality service delivery, coordinate with dispatch and internal teams, proactively address service disruptions, and enhance overall client satisfaction.
    • Drive Account Health and Retention: Monitor account performance, support retention efforts, identify and address risks to strengthen long‑term partnerships.
    • Customer Service, Dispatch, and Team Support: Provide high-volume customer service, assist with dispatch coordination, and support Fikes teams to ensure accurate, professional delivery.
    • Communication and Responsiveness Excellence: Act as a reliable liaison between customers and internal teams, ensuring inquiries are handled efficiently and professionally.
    • Account Administration & Continuous Improvement: Maintain accurate client records, track service activity, gather and analyze feedback, and recommend improvements to enhance service quality.

    What You Bring

    • Positive, self‑motivated attitude and strong sense of ownership
    • Excellent organizational and multitasking skills
    • Strong problem‑solving and communication abilities
    • Ability to work effectively with customers and internal teams
    • High school diploma or GED
    • Valid driver's license and clean driving record

    Referrals increase your chances of interviewing at Fikes by 2x

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