- Ensure software and service delivery are within budget and on schedule, while achieving high customer satisfaction.
- Works closely with Implementation Consultants and Product Managers/Owners on shared assigned client projects to ensure competition of deliverables. Consults with Sales, Engineering, Product and Quality Assurance throughout the project lifecycle.
- Communicate with clarity and confidence with both internal and external customers to guide desired outcomes.
- Provide transparent communications about project status and health to Management using the tools provided (Smartsheet, Wrike, etc.)
- Prioritize work efforts based on contractual obligations and timeframes, organizational strategic plans, and resource availability.
- Provide project management coordination and controls consistent with project and operational needs.
- Update, maintain and provide regular status reports & meetings to key stakeholders on regular basis including risks, budget, open items, timelines, issues
- Manage projects consistently within appropriate tools
- Manage large scale projects with multiple stakeholders at a State Level
- Develop and cultivate relationships with key client contacts.
- Organize and facilitate working sessions with clients and internal resources.
- Travel within the USA may be required Qualifications:
- Bachelor's degree (B.A.) in appropriate field of study or equivalent work experience
- 3-5 years of work experience managing large, complex client software implementations
- Proven to be highly motivated, self-directed individual with minimum oversight
- Escalates appropriately in a timely manner any issues, late deliverables or client risks
- Strong customer-service/people skills
- Experience managing multiple large scale projects
- PMI/Agile Certifications a plus
- K12 or State Government Project experience a plus
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Implementation Project Manager - Charleston, United States - LINQ Services
Description
Who We Are:
We are a national, innovative, high-growth software company devoted to K12 education administration.
Our products beat the competition by focusing on all business operations of K12 schools, including both financial and school nutrition management.
We have a deep understanding of K12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer service.
Our workforce is talented, loyal, dedicated and highly enthusiastic. This is a fantastic career opportunity for the right individual. We offer challenging work in a team environment. We respect each other and collaborate for continuous improvement. We are the experts in our product lines and we anticipate the needs of our customers. Our customers say we work efficiently and always strive to provide the proper solution.We have achieved this by building relationships based upon:
expertise, patience, attentiveness, clear positive communication, tenacity, and a calm presence. LINQ is on a mission to empower central office heroes who make K-12 districts and schools stronger.
LINQ improves efficiency, optimizes performance, and manages compliance through its suite of administrative, financial, and nutritional solutions; allowing administrators to make a bigger impact for their staff, students, and communities.
LINQ is the first company to deliver a full suite of integrated solutions to manage operations at the state, district, and school levels.
LINQ has helped over 30,000 schools and served over 17 million students to increase K-12 potential.LINQ's Values:
Count on us - We're ready and reliable for our partners and each other Class of our own - We hold ourselves to a high standard of excellence Fair and Square - Integrity and mutual respect are table stakes Nourish Connection - We foster a culture of teamwork and trust Educated Advancement - Our deep knowledge and experience propel our development Responsibilities: The Project Manager (PM) manages all aspects of designated customer accounts in the areas of project and service delivery, under the direction of the Director of Professional Services.
The PM works collaboratively with internal and client-facing technical and management staff including State Agencies & District Stakeholders.The PM drives the projects to ensure the timely delivery of quality software products, services, and documentation to our customers.
The PM should have excellent organization, written, and communication skills, strong client-facing experience, should be comfortable working independently, as well as part of a team, and is capable of successfully handling multiple concurrent assignments with a high degree of emotional intelligence.
This position reports to the Director of Services Delivery - State Nutrition.Job Duties:
Total Rewards:
Remote working environmentAbility to work in a physical office, if near one of our offices (Wilmington, Irvine, and coming soon, Austin)
One America 401k plan with 4% employer matching on total earnings, not just base (100% fully vested)Company Bonus Plan or Target Sales Commission PlanFlexible Open Paid Time Off PlanPaid Parental Leave Policy10 paid holidays16 hours of paid volunteer timeBlue Cross Blue Shield benefit network (medical/dental/vision)Low-deductible PPO option or HDHP option with employer contributed HSADental with child orthodontia100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment InsuranceHealth and wellness benefits including gym and Headspace reimbursementProfessional development opportunitiesEOE Statement/Accommodation Notice:
LINQ is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Employment Opportunity Posters If you'd like to view a copy of the company's affirmative action plan or policy statement, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Lydia Buurma at This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process.
Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation.
Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.
