Technical Information Specialist - Smyrna
1 week ago

Job summary
We're seeking a detail-oriented Technical Information Specialist to support our tier one automotive client's TECH LINE contact center.In this role, you'll provide manufacturer-level guidance to dealership service technicians helping them diagnose and repair vehicles accurately and efficiently.
You'll also document incidents, surface patterns for engineering review,and contribute to a high-quality service experience.
Responsibilities
- Provide technical assistance to dealership service technicians by responding to TECH LINE cases via phone,email,and chat.
Job description
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