No more applications are being accepted for this job
- Communicate effectively
Installation Coordinator - King of Prussia, United States - JM Resources Holdings LLC
JM Resources Holdings LLC
King of Prussia, United States
2 weeks ago
Description
Job DescriptionJob DescriptionInstallation Coordinator
JM Resources is one Philadelphia's largest security and smart home providers serving homebuilders and homeowners. Since 1981, we have provided security monitoring, along with a variety of complimentary smart home technology. Our goal is to help our clients buy the right solutions, while providing a wonderful customer experience.
Job Summary:
Coordinate and schedule field technicians for each stage of the installation process
Schedule technicians effectively within allocated time and budget
Duties & Responsibilities:
Regularly communicate with builder counterparts including project managers, construction managers and construction administrators
Work and build rapport with builder counterparts to effectively meet their deadlines
Communicate with builder counterparts when conflicts arise
Maintain tech schedule with details of job status, and all pertinent notes
Responsible for document control including obtaining information from field technicians and ensuring all proper paperwork is received prior to closing the job
Updating notes on the project as changes occur, directed from PM, Technicians, or clients.
Following up on projects on hold for updates, Construction updates, and progress.
Assist service desk overflow including speaking with current clients, scheduling service calls and assisting in resolving problems prior to truck roll
This position operates from general guidelines and directions; the individual will receive a high level of supervision
Customer service, including the ability to work with high profile and high demand customers
Guardianship and preservation of client confidentiality and network/home security
Qualifications:
High School Diploma or equivalent
Prior scheduling experience is a plus
Excellent communication and phone skills necessary
Computer skills needed, including Microsoft Word, Excel, and Outlook
Customer service experience a plus
Attention to detail, self-motivated, and ability to work under pressure
Previous experience with electronic or alarm equipment is a plus
Why You Want to Work with Us:
JM Resources is committed to providing a great place to work, while providing an experience that benefits both our clients and our staff.
As a regional company, we rely on our employees to implement and communicate best practices so that we can flourish as a whole.
JM Resources offers competitive wages with bonus opportunities, in addition to health benefits, vacation/time off policies, automobile and phone coverage, along with growth and advancement opportunities.
Company DescriptionJM Resources is one Philadelphia's largest security and smart home providers serving homebuilders and homeowners.
Since 1981, we have provided security monitoring, along with a variety of complimentary smart home technology.
Our goal is to help our clients buy the right solutions, while providing a wonderful customer experience.
#J-18808-Ljbffr