Benefit Programs Specialist - Lynchburg, United States - City Of Lynchburg Va

Description

Salary :
$39,832.00 AnnuallyLocation : Lynchburg, VA

Job Type:
Full-time
Job Number: 03176Department: Human Services
Opening Date: 04/19/2024

Closing Date: 4/30/2024 11:59 PM EasternDescriptionThe City of Lynchburg is an Equal Opportunity EmployerSeeking qualified candidate to work with Social Services clients assessing their eligibility for various assistance programs.

This specific Benefit Programs Specialist position will be managing a Long Term Care caseload. Prior experience in benefit programs and Virginia Case Management System (VaCMS) are required. Long Term Care experience preferred.

Duties include interviewing clients, securing and verifying social, financial, and/or medical information, determining eligibility based on complex policies and guidelines, and entering information into State computer system.

Must be able to handle a high volume of work and meet mandated program deadlines.

Requires bachelor's degree in related field or equivalent combination of education and experience determining eligibility for programs; experience working with the public; and the ability to use Microsoft Word and Excel, as well as other computer programs used in determining eligibility.

Ability to speak, write, and understand Spanish or another language other than English desired.
Essential DutiesESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties to provide direct or indirect service to the citizens may be assigned.

Conducts comprehensive interviews for assistance and determines initial and ongoing eligibility by securing and verifying social, financial, or medical information;Makes visits to client's residence to obtain information when necessary;Completes processing of all assigned benefit programs;Keys information obtained to an on-line computer system, interactively when applicable;Communicates with clients in writing, in-person, and over the telephone;Coordinates and maintains files, records, and policy manuals;Provides assessment of client's needs and makes appropriate referrals using knowledge of community resources and services;Determines validity of appeal based on policy; prepares case summaries and testifies at administrative hearings;Conducts preliminary investigations to identify, assess, and refer suspected fraud; determines continued eligibility and calculates over-issuance/overpayment when appropriate;Tracks programs' statistical data on a monthly basis either manually or electronically;Assesses and determines employability based on policy guidelines;Accesses, interprets, and evaluates data from multiple electronic systems for client benefit determination;Responds to and resolves inquiries and complaints which include but are not limited to benefit determination, policy interpretation, and self-sufficiency expectations;Manages multiple, changing priorities while meeting mandated program deadlines;Serves as resource to other staff in application of existing and new policies, procedures, and computer operations;Responds to City-wide emergencies and participates in emergency plan.

ADDITIONAL JOB FUNCTIONSOther duties to provide direct or indirect service to the citizens may be assigned.

When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.

Secures updated information via state, local, and federal data systems;Participates in employee selection process;Attends training and meetings as required;Assists in training and development as required;Performs administrative support functions as required.

SUPERVISORY DUTIESThis position has no supervisory duties.

Minimum Education and Experience RequiredQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCEBachelor's degree (B. A.) from four-year college or university with major work in sociology, psychology, health or related field; some experience in working with the public and determining eligibility for programs; the ability to use various types of computer software and hardware; or equivalent combination of education and experience.
Additional RequirementsPossession of valid Virginia driver's license and acceptable driving record according to City criteria. View Criteria.
Must successfully complete criminal records background check and Child Protective Services Registry check.
Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.

The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the City's goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.

Employees in full-time positions are eligible for the following benefits: Medical, dental, and vision coverage Retirement through the Virginia Retirement System (VRS); the City pays 20.96% and employees pay 5% of base pay (pre-tax) towards their VRS benefit Life insurance at no cost to the employee Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.

Eligibility for parental leave and tuition assistance Paid Time OffEmployees in hourly and part-time positions may be eligible for benefits depending on the positionEmployees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loansAdditional information about City benefits can be found on our and in the01Describe your experience interviewing individuals, family members, and other professionals to gather information required to determine eligibility.02This position requires you to work with people from all walks of life.

Please describe your experience working with people with diverse backgrounds.03This position requires you to determine eligibility for programs based on complex State and Federal regulations.

Please describe your experience in interpreting complex written policies and procedures.04Describe your experience working with Microsoft software, and the VaCMS system including the types of software you typically use and the types of documents you prepare.

In addition, please specifically share why you are interested in managing a Long Term Care caseload and previous benefit program employment experience.05This position requires a valid driver's license and acceptable driving record history.

I certify that I have read the DMV Record Release Notice, and give the City of Lynchburg permission to obtain my Virginia Driving Record.

YesNoI do not currently possess a Virginia Driver's License06If you answered in the above question that you currently possess a Virginia Driver's License, please provide your License Number.07(Current Out-of-State applicants and applicants who have had an Out-of-State Drivers License at any time in the last 3 years): I agree to provide, WITHIN 2 WEEKS OF MY APPLICATION, a copy of my driving record from that state where I am currently licensed or have been licensed within the past 3 years.

I will contact Human Resources within 2 weeks if I am unable to obtain my out of state driving record in that time.

I understand that my application may not be considered for this position until I submit my out of state driving record.

You can email this information to , or fax to or mail this information to Human Resources, 900 Church Street, Lynchburg VA Include the name of the position for which you are applying.

If you have a driving record less than 30 days old you can upload as an attachment to your application.

Agree to provide record within 2 weeks of application dateDo not agree (I understand I will no longer be considered for this position if I disagree.)Not applicable (I have not had an Out-of

• State Driver's License during the past 3 years.

08If you answered yes to the above question, please provide the name of the State where your license was issued:
Required Question#J-18808-Ljbffr