Garmin Store - Miami Beach, United States - Garmin International Inc

Description

**Garmin Store - Part Time - Customer Experience Associate**

location Miami Beach, Florida, United States category Sales Entry-Level Job ID: 22000BS Posted: Feb 4th 2022 JOB DESCRIPTION

If your passions include flying, golfing, driving, biking, hiking, running, fishing or riding, we want to meet you Were seeking a Customer Experience Associate at our Garmin store, focused on providing exemplary service to Garmin customers. In this role, youll handle all customer service related business to consumer (B2C) experiences at the Sales and Service Center (SSC) to include those received by telephone, fax, mail and e-mail with the highest level of professionalism. Other essential functions include:

Process Special Orders, Pre-Sales, and provide customers and update on their order status

Work with customers to determine which products, accessories, and plan of action best serves their individual needs

Accurately demonstrate Garmin product features, capabilities, and applications to customers

Demonstrate product features, functions, and provide a hands on guide to customers.

Teach customers how to update their device, download applications and maintain their Garmin product

Maintain, and strengthen product knowledge

Load customer map files to devices, and demonstrate map data to customers

Qualified candidates must possess a High Diploma or GED AND a minimum of 3 years demonstrated experience performing a customer service role substantially similar to the essential functions of this job description. Other qualifications include:

Demonstrated strong and effective verbal, written, and interpersonal communication skills

Must be team-oriented, possess a positive attitude and work well with others

Must possess a demonstrated ability to grasp new concepts quickly

Must possess proficient and effective data entry skills

Must possess proficiency using personal computers relevant to the essential functions of this job description

Candidates with retail customer service experience are preferred. Experience with consumer GPS equipment is a plus

*Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veterans status age or disability.*

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