Clinical Services Manager, Alameda County - Hayward, United States - Irene M. Hunt School

Description

Side by Side:

Since our founding in 1895 in Marin County as an orphanage - and through subsequent years as Sunny Hills Services - Sidy by Side has been at the forefront of best practices in child welfare, working with the most vulnerable youth in our community.

Today, Side by Side operates in four counties - Marin, Alameda, Sonoma, and Napa - across the Bay Area, reaching nearly 2,000 children, young adults, and family members per year with much-needed services related to behavioral and mental health, early intervention in schools, LGBTQIA+ support, transitional housing for foster youth, and special education.

JOB SUMMARY:

The Clinical Services Manager provides program leadership and is responsible for the quality and integrity of clinical service delivery and client outcomes, financial accountability for program budget, hiring and supervision of program staff, contract oversight, and compliance with external and internal policies, practices and procedures for the Clinical services provided in Alameda County.

The services under the responsibility of this position include therapy services provided to Our Space clients, community clients as well as therapy and clinical case management provided to the Real Alternatives clients.

The Clinical Services Manager actively supports and implements a strength-based, trauma informed, culturally responsive and client-centered approach to working with youth.

POSITIONS SUPERVISED:
Clinicians and Clinical Case Managers

ESSENTIAL DUTIES / RESPONSIBILITIES / EXPECTATIONS:
Program Leadership

• In collaboration with the Regional Director and Agency leadership, develop and implement concrete plans and initiatives to support the Agency's strategic and regional goals.
• Represent the program and Agency to service groups and provider communities, and support Agency fundraising initiatives in the region.

Service Delivery and Client Outcomes

• Ensure that delivery of services for all care, treatment and services are consistent with the Agency's policies, practices and procedures, are conducted with fidelity to relevant evidence-based practices, and in accordance with The Joint Commission accreditation standards and Community Care Licensing. Ensure fidelity to multi-systemic wraparound principles, practices, and orientation. Provide leadership in setting service delivery standards, monitor performance and support staff in meeting standards to meet client needs, contractual requirements and budget goals.
• Collaborate with contract and community partners to ensure that client referrals and admissions/intake meet contract standards and program goals, and resolve impediments to timely client access and services.
• Ensure that relevant outcome data are collected and evaluated, including timely reporting for the Line-of-Sight meetings and processes.
• Support on-going QA/QI process and pro-actively develop and monitor performance improvement initiatives.
• Facilitate monthly CQRT Peer Review to audit mental health charts.
• Collaborate with leadership of Real Alternatives and Our Space on client treatment and program needs

Intake

• Collaborate with Intake Coordinator to receive, review and track all referrals and referring documentation.
• Confirm active Medi-Cal coverage for referrals prior to intake.
• Confirm active Medi-Cal for current clients and resolve any identified problems with Medi-Cal eligibility.
• Maintain and track therapy waiting list.
• Provide information regarding intake, exits, and transitions between mental health programs as needed.
• Receive and track all inquiries regarding programming, resources, and referrals.
• Complete intake and discharge paperwork for new mental health clients and terminating clients, including entering clients into all active databases, ensuring all documents/consents are completed and collected, and tracking intakes/discharges/transfers.
• Support in scanning and filing mental health documents in client chart/electronic health record as needed.

Financial Management and Accountability

• In collaboration with the Regional Director, contribute to the development of the annual operating budget for the program, providing input on service levels and staffing requirements necessary to achieve operating and financial goals.
• Understand key drivers of financial performance for the program, and manage revenue generation, staffing and operating expenses to meet or exceed budget.
• Ensure that intake processes are thorough, and ensure that client eligibility for funding is verified at intake and on an on-going basis, depending on funding source requirements.
• Ensure that billing documentation from staff is complete, accurate and timely.

Staff Management

• Hire qualified staff, manage, and if needed, terminate staff in line with Agency practices and procedures.
• Provide clinical onboarding training with Clinicians and Clinical Case Managers.
• Provide clinical supervision (individual and group) including review of notes, assessments and treatment plans to AMFT/ASW interns for all program staff.
• Meet with direct reports in team meetings and individually on a regular basis, to provide Agency policy, practice, procedures and program updates, to review performance goals, service delivery standards and other performance metrics, provide and document regular coaching and mentoring, and conduct annual performance appraisals.
• Oversee onboarding and annual training plans for each direct report to strengthen staff competencies and meet regulatory and contractual requirements, in coordination with human resources and utilizing the Relias Learning Management System.
• Ensure that clinical staff are fully competent in documentation standards and use of TIER.

Administration, Contracts and Compliance

• Participate in Line of Sight and Leadership Forum committees.
• With Regional Director, participate in contract negotiation and oversight, including monitoring referrals, performance milestones and timelines and other Agency deliverables to ensure compliance.
• Coordinate County, Medi-Cal and program-related audits and reporting including County quarterly reports, bi-annual surveys and annual Medi-Cal reports. Ensure corrective action follow up.
• Ensure program and staff adherence to all agency policies, practices and procedures, including those associated with service documentation, billing, payroll documentation, and expense reimbursements.

Fundraising and Communications Support

Partner with the development and communications team to achieve organizational goals, including:

• Help cultivate current and prospective donors and funders by co-hosting donor/funder tours and participating in donor acknowledgement as needed.
• Assist with grant proposals/reports and track metrics associated with program grants.
• Support the Holiday Client Wishes program.
• Participate in communications efforts including agency videos/photography, newsletter articles, and client profiles.
• Attend and/or support community outreach and fundraising events as needed

The above statements are intended to describe the general nature and level of work being performed.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and expectations required of the position.

CORE COMPETENCIES
Ethical Conduct.

Understands and adheres to the agency's Code of Conduct, demonstrates a high level of integrity in all internal and external activities and complies with the Employee Handbook and all other Agency policies, practices and procedures.

Maintains strict confidentiality related to client, staff, donor and other Agency information.

Inclusivity.

Has the desire and ability to support an inclusive environment with respect to all clients, staff and stakeholders, and to respect and adapt behavior to cultural differences and commonalities in values, expectations, beliefs, and practices.

JOB COMPETENCIES
Leadership.

Able to inspire, influence and motivate others, and has a strong sense of the Agency's mission, vision and strategic goals.

Accepts the responsibility of leadership and is willing to thoughtfully challenge the status quo and take measured risks. Takes initiative to develop new programs, funding and processes to ensure sustainability. Pro-actively contributes to staff well-being. Speaks clearly and persuasively in group settings.

Technology.

Able to use technology to complete work assignments efficiently, including, as necessary, proficiency in the use of personal computers and mobile devices, email, the Internet and web-based programs.

As required for the job, is skilled in used of Microsoft Office products (e.g., Outlook email and calendar, Word, Excel, PowerPoint) and other software tools.

Personal and Interpersonal Skills. Able to interact well with clients, co-workers and other stakeholders, and to maintain effective working relationships. Adaptable to changing circumstances and is sensitive to needs and reactions of others. Maintains composure in internal and external interactions and situations. Able to handle personal and work-related stress.

Organizational Management. Able to delegate, set goals, motivate and effectively manage staff performance to achieve Agency goals and outcomes. Effectively communicates and manages organizational change processes. Strong team leader, and able to develop project plans and communicate goals and objectives to team. Able to build commitment, problem-solve, overcome resistance and resolve conflict. Exhibits strong strategic, operational and decision-making skills.


POSITION SPECIFIC COMPETENCIES

• Excellent understanding of the treatment, staffing, documentation and regulatory requirements for Medi-Cal EPSDT services.
• Knowledge and specific experience with therapeutic modalities suitable for youth and their families in depth knowledge and experience with trauma-informed care.
• Broad general knowledge of the child welfare system and youth mental/behavioral health fields.
• Knowledge of regulatory requirements for child welfare and mental/behavioral health providers.
• Ability to view families, both biological and chosen, as resources and support systems for youth, and commitment to involve families in services.
• Commitment to working in a diverse workplace, and self-awareness regarding issues of race, ethnicity, class, sexual orientation, gender identity, religion/spirituality and disability.
• Passion for working with a diverse group of Transition Age Youth (TAY) including youth of color, LGBTQ youth, and youth with disabilities.
• Commitment to self-reflection and personal awareness as a means of being able to remain emotionally available and connected with youth, and function as an engaged team-member.

QUALIFICATIONS

• CA LCSW with 3 or more years of experience practicing in the field with youth served by the mental health, probation or foster care systems, and/or with trauma-impacted youth.
• Currently qualified to supervise clinical staff, with at least 2 years of experience as a Manager or Supervisor of Clinical Services for comparable clinical services preferred.
• At least 2 years demonstrated success in managing clinical staff in a comparable program or services area preferred.
• Five years of experience in working with abused and neglected children, delinquent children and/or children served by the mental health system, and their families, preferably including experience in residential programs.
• Fingerprint clearance by CA DOJ and FBI, and any other mandated entity.
• A valid California driver's license, personal automobile for use on the job, insurable by Side by Side's insurance policy based on DMV record and personal vehicle insurance.
• Please note that the COVID-19 vaccination is mandated for all Side by Side staff, except in the cases of approved medical or religious accommodations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting for extended periods of time.
• Walking, standing, twisting and bending for brief periods of time.
• Occasional reaching and/or grasping using hands and/or arms.
• Regular use of hands requiring dexterity in using the telephone, computer keyboard, mouse or calculator.
• Regularly required to talk and hear in person or by telephone.
• Visual ability to read documents and computer monitor.
• May be required to lift up to 30 pounds.
• May be required to ascend/descend stairs.
• Ability to drive

Side by Side is an Equal Opportunity employer and does not discriminate on the basis of age, race, color, religion, sex, sexual orientation, disability, national origin, Vietnam era or other veteran status.

Verified COVID vaccination required.