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    Front Desk Supervisor - Charlotte, United States - Northwood Hospitality

    Northwood Hospitality
    Northwood Hospitality Charlotte, United States

    3 weeks ago

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    Description
    Front Desk Supervisor at The Ballantyne, A Luxury Collection Hotel


    Who we are:


    The Ballantyne, A Luxury Collection Hotel is where our guests experience southern hospitality and luxurious resort amenities such as our Destination Day Spa for Wellness and Relaxation.

    Plus, our Gallery Restaurant that has exceptional cuisine that creates unique experiences for our guests. We are looking for motivated individuals who are

    passionate

    about exceeding guests' expectations.

    Job Summary :
    The Front Desk Supervisor oversees all front desk operations at the hotel.

    This includes the role of resident expert on all brand standards related to check-in and checkout procedures, guest services, and the general operation of hotel facilities.

    Job Duties

    Oversees and assists Front Desk Agents in checking guests in and out of the hotel in accordance with brand and company policy, to include confirming reservations, assigning rooms, processing payment and issuing/activating room keys.

    Acts as a hotel ambassador by promptly and professionally greeting all guests.

    Promotes and enrolls guests in the Marriott Bonvoy membership program, ensuring that members are appropriately recognized and all Marriott standards are met.

    Provides assistance and answers guests' questions in person and via phone and email regarding the property, local areas of interest and area restaurants.

    Responds quickly to and resolves guests' concerns, to include resolving any late and/or disputed charges. Follows up to ensure guest satisfaction.
    Trains newly hired Front Desk Agents and conducts regular brand and job-related training.

    Generates a variety of reports related to front desk operations, including closing reports and the daily number of arrivals and departures.

    Communicates regularly with Housekeeping, Engineering and Sales on room availability, VIP guests, room blocks, etc.
    Education and Experience

    High school diploma or equivalent; associates degree preferred
    2+ years of hotel front desk experience
    Previous supervisory experience
    Experience using point of sale systems preferred
    Skills and Abilities

    Excellent verbal and written communication skills
    Detail oriented
    Ability to prioritize and organize work
    Strong time management skills
    Proficient computer skills using Microsoft Office
    Basic mathematical skills
    Ability to work a flexible schedule, including evenings, weekends and holidays
    Physical Requirements

    Ability to stand for extended periods, sit, walk, talk, hear, reach, grasp and perform repetitive motions
    Ability to push, pull, lift, carry or otherwise move up to 10 lbs.

    Benefits:

    401k after 90 days, fully vested, company match to 3%
    Medical (4 plan choices)
    Dental (2 Plan choices)
    Vision
    Employee Assistance Program (EAP)
    Flexible Spending Account (FSA)
    Awesome Paid Time Off policy
    Marriott Hotel Discounts Worldwide
    Northwood Hospitality Discounts
    Discounts at our Gallery Restaurant and Spa

    EEO and ADA Statements

    The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.

    Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
    #J-18808-Ljbffr
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