Developer/SRE - Phoenix, United States - VSG Business Solutions LLC

VSG Business Solutions LLC Phoenix, United States

3 weeks ago

Description

Job Description

Developer/SRE (VA/Chat, IIDS, IVR) American Airlines

JP10004 DFW or PHX Long-Term Contract

USCs and GC Holders MUST work directly on my W2 payroll (with an hourly referral paid forward to your company).

IMPORTANT INFORMATION: Contract only at this time. Can be in either PHX or DFW. 60% onsite (Tues-Thurs). Interviews will be 1 round - virtual.

Contractor will be working on: VA/Chat, IIDS, IVR

Top 3 to 5 skill sets / years of experience:

o Degree or years of experience in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.

o 5+ years of IT Engineering and/or Operations experience with increasing levels of responsibility o 1-3 years of experience in Kubernetes cluster and good understanding containerization and good hands-on experience in NGINX Ingress controllers o 1-3 years of knowledge with Linux environments

o Working knowledge of databases: Oracle, SQL, etc. o Knowledge of Cloud infrastructures (AWS, Google, IBM, etc.)

o Knowledge of Web Servers (Nginx, Apache, etc.)

o Ability to work effectively in a fast-paced changing environment o Ability to multi-task and prioritize Surrounding team/key projects Virtual Assistance Chat IVR

Description:

o Knowledge and experience with monitoring and alarming processes and technology

o Experience operating with cloud service platforms

o Ability to stand up a new cloud environment

o Determine system interactions and dependencies with other applications and components within the Voice Services product

o On-call support as needed based on rotation and severity of issues

o Route defects to appropriate internal/external squads for defect remediation

o Responsible for managing AA problem management policies

o Collaborate with monitoring teams to develop new alarms and alerts based on undetected incidents and capturing all appropriate data that triggered the alarm

o Define monitoring types and thresholds to implement

o Knowledge of SSL Certs

o General Networking knowledge

o Document and maintain playbook for obtaining Mean Time to Repair (MTTR)

o Participate in weekly calls to understand changes being implemented to the systems

o Call Center platform experience

o Experience of forecasting and capacity planning of system and network resources

o Experience with cost efficient provisioning of resources

Preferred Qualifications- Education & Prior Job Experience

o Degree or years of experience in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.

o 5+ years of IT Engineering and/or Operations experience with increasing levels of responsibility

o 1-3 years of experience in Kubernetes cluster and good understanding containerization and good hands-on experience in NGINX Ingress controllers

o 1-3 years of knowledge with Linux environments

o Working knowledge of databases: Oracle, SQL, etc.

o Knowledge of Cloud infrastructures (AWS, Google, IBM, etc.)

o Knowledge of Web Servers (Nginx, Apache, etc.)

o Ability to work effectively in a fast-paced changing environment

o Ability to multi-task and prioritize

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