Director of Sales - Arco Corporate Dr Raleigh, North Carolina, United States

Description · Position Description: · Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travele ...

Job description

Description

Position Description:

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all

Responsible for leading the sales department, for revenue production for the hotel and for the Hampton Inn & Suites Brier Creek, and meeting or exceeding planned revenue objectives for occupancy and average daily rate (ADR) for both hotels. Manages all areas of sales according to Brand standards to achieve a professional rapport within the local business community. The Director of Sales is a "hands-on" manager, actively involved on a daily basis in securing, qualifying and following up on leads to book specific business. The Director of Sales' central focus is on sales and the development of his/her sales team.  

Essential Job Functions:  

• Work with GM and FO to manage room inventory here and at sister properties, restrictions and SRP's to maximize rate, weekday occupancy, length of stay and weekend occupancy
• Timely communication with clients – meets or exceed Hilton standards
• Provide training, information, leadership and coaching to hotel staff (assist with maintaining harassment-free, fair workplace); stay familiar with other hotels' best practices
• Continuous Improvement of Hampton Inn & Suites Brier Creek, in coordination with other members of Management team and Winwood Hospitality Group
• Support Front Office & GM in other projects and tasks
• Manage marketing costs and schedule to budget margins and forecast needs

Goals:

• Meet or exceed any metrics established for the hotel
• Revenues above plan, meet or exceed REVPAR goals
  • Keep the hotel "visible" in the local booking community
• Recognition at the Hilton international level.

Duties:

• Execute all above responsibilities in a manner that leads by example; adhere to the Vision, Mission, Culture of the Hampton Inn & Suites Brier Creek and Embassy Suites Brier Creek
• Generate & update accurate revenue forecasts:  30-day and 90-day at a minimum, more frequent if revenues are a "concern"
• Forward suggestions & observations to help improve our perceived quality and SALT scores
• Communicate client expectations to operational staff in a timely and complete manner 
• Participate in development of hotel revenue budget, balancing all needs
• Forecasts occupancy fluctuations and directs selling activities to maximize revenues. 
• Knows the hotel's demand segments, sources of business for each, and balances market segments according to supply and demand. 
• Knows the principal competition for each market segment and takes advantage of hotel's strengths against each competitor.  
• Accurately forecasts occupancy changes based on changing market conditions (additions to supply and demand, etc.). 
• Personally, demonstrates a commitment to guest service by responding to guests' needs.  

Marketing and Sales Management 

• Develops/assists with development and implementation of the hotel's marketing and sales plan based on the hotel's position and strengths within each market segment.  
• Analyzes and understands the competition's strengths and weaknesses for each market segment and successfully directs marketing activities against each. 
• Identifies and maintains constant communications with the hotel's key accounts.  
• Actively sells room nights through outside sales calls, telemarketing, tours, etc. 
• Actively sells to in-house guests (greeting tours, talking with guests at continental breakfast to surface additional leads, etc.). 
• Knows the competition well. In addition, is familiar with all "business" in the market, where that "business" stays and why.  
• Uses resources available in the Brand manual to surface, call on & track potential business. 
• Ensures that hotel employees (specifically front desk staff) are familiar with key accounts & "specifics" (special rates, special requirements, etc.) relating to business booked in the hotel. 

ADDITIONAL RESPONSIBILITIES

Our hotel's primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail – all team members are evaluated against this standard.  A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.

Qualifications

EDUCATION AND EXPERIENCE:  

High School diploma or GED. 

Six to twelve-months related experience or training; or equivalent combination of education & experience

Ability to read, write, perform mathematical computations such as adding, multiplying      Ability to effectively communicate with guests, utilizing tact & diplomacy and solve practical problems 

PHYSICAL/MENTAL DEMANDS: 

While performing the duties of this job, the employee is required to stand, walk, talk, and listen.  The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle or feel tools or controls; must be able to lift and/or move heavy objects such as tables and cases of food and beverages.  Must be able to focus on the job while staying on their feet and moving about freely, which can include bending, climbing stairs and carrying items weighing 25-35 pounds.  

Physical and Mental Demands and the Environmental Factors

Occasional – 33% of the time)

Frequent – 66% of the time)

Constant – 100% of the time)

1. _O__ Requires bending or twisting
2. _O__ Requires walking and running
3. _O__ Requires kneeling, crouching, stooping, or crawling
4. _O__ Requires repetitive movement
5. _O__ Requires standing
6. _O__ Requires using hands to handle, control, or feel objects, tools or controls
7. _O__ Requires working outside in all types of weather conditions
8. _O__ Subject to cuts, burns, and bruises

  

WORKING CONDITIONS

1. Work environment can occasionally include large equipment, specialized tools, hot water, chemical & cleaning solutions, rolling carts, kitchen and shuttle van with moving parts to avoid
2. Sleeping rooms, public areas or event room environments
3. Flexible schedule can vary from week to week; you must be available to work on weekends and holidays