System Engineer Team Lead - Miami, United States - Atlas Search

Description

We are working with a Global Alternative Investment Management Firm that is looking to bring on a Team Lead for their Enterprise Command Center. The Enterprise Command Center (ECC) is the first line of defense and first response against Infrastructure disruptions and failures. The teams goal is to react quickly, efficiently and effectively in order to maximize uptime of systems and minimize trading downtime. He or she will work on resolving infrastructure issues and fulfilling service requests across multiple platforms including; Compute (Unix, and Windows), Database, Storage, and Networking while also managing infrastructure and trading outages that can potentially impact the business.

Responsibilities

• Infrastructure Monitoring
• Eyes on glass continuous monitoring of our technology estate to either anticipate or identify technology issues
• Infrastructure Operations
• Troubleshoot and remediate issues
• Fulfill adhoc and scheduled operational requests
• Collaborate with local and global teams to continuously share knowledge of the health of the production environment
• Write and maintain detailed runbooks with specifications for alert escalation and other processes
• Infrastructure and Trading Incident Management
• Drive support teams to address and resolve incidents
• Coordinate responses to outages, communicate to stakeholders, and manage incident bridges / calls
• Ensure all incidents are accurately documented within our ITSM toolsets
• Continuous Improvement
• Identify and look at ways of improving current processes or increasing service quality
• Constantly review and evaluate methods of working to look for efficiencies and ways to improve workflow

Qualifications/Skills Required

• Basic understanding of Networks (Cisco qualification beneficial but not essential)
• Basic Compute (Linux and Windows) operational experience
• Candidates would ideally have a College Degree in an IT discipline
• Excellent collaboration and interpersonal skills with the ability to collaborate in a global team environment
• High-level understanding of general Infrastructure components and topology
• Quick learner, Detail oriented; Demonstrable thoroughness and strong ownership of work.
• Able to prioritize in a fast moving, constantly changing environment; High sense of urgency with ability to adapt to new responsibilities
• Experience in running incidents / situations / crisis events in a complex environment desired but not essential