Assistance Director - Coronado, CA, United States - Loews Hotels, LLC.

Description

Director of Front Office

Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego.

This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape.

We are seeking a Director of Front Office to direct and supervise the operational activities of the front office & guest services teams to the appropriate levels of service and quality as defined by Loews Hotels.

The Director of Front Office willensurethe guest service team is exceeding expectations for telecom, front desk and concierge services as desired by the guest.

Overall responsibilities include room type management, training, team relations, communication, cash handling, day to day supervision in partnership with the front office leadership.

Supports the Front Desk Agents by providing constant feedback and training.
Responsible for controlling the inventory levels of supplies
Coordinates the quality, efficiency, and safe operations of the Front Office department.

Reviews occupancy flow patterns as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service.

Supports the Front Desk Agents, Concierge, Bell, and Door teams by providing constant feedback and training.
Oversees supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly professional manner at all times
Conducts regularly scheduled meetings and training as required for department
Ensures daily payroll report/records are accurate and managed, maintaining labor costs within forecasted budgetary guidelines
Minimum two to three years front office management experience
Knowledge of hotel operations
Ability to work weekends, evenings, holidays as necessary, required
Experience with hotel property management systems. A Bachelors degree in hospitality management and/or business is preferred but not required
Strong ability to lead and influence teams, particularly in a union environment