Delivery Specialist - Houston, United States - Team Gillman

Description

Job Description Job Description Delivery Specialist

• Team Gillman Honda NorthHere at Team Gillman Honda North, we are always looking for bright, motivated, and energetic professionals to add to our world class team.

Our dealership works as a team, and our team strives to be the best for our guests.

The Delivery Specialist position is a fun and rewarding position that helps our customers got the VIP attention they deserve when taking delivery of their new HondaThe Delivery Specialist completes the customer experience of buying a vehicle by educating the customer on their new vehicle all while delivering exceptional customer service.

The position is best suited for someone who enjoys working with people, has an interest in cars and/or technology and has a friendly demeanor.

Good customer service skills are a must.

ESSENTIAL DUTIES include the following, other related duties may be assigned:

Ensures that each Gillman Honda customer receives a fully prepped, showroom condition vehicleFollows Honda's criteria for The Perfect DeliveryApplies active listening skills and tools to ensure customer-driven questions are answeredEducates the customer on features and benefits of the vehicle that are most important to the customer and makes sure that he/she understands the entire vehicles operating featuresFollows all components of dealership procedure as defined by the Honda Delivery Checklist.

Exhibits high level of commitment to customer satisfactionIntroduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership service departmentPortrays an upbeat and positive attitude at all timesQUALIFICATIONSMust be able to disseminate information to a customer in order to educate customers on the features of their vehiclesMust demonstrate to management the ability to make timely and accurate decisionsMust be able to demonstrate the features of all vehicles which may require teaching, pressing, crouching and manual dexterityMust be able to work around peak times.

Such as nights and weekendsMust maintain appearance and behaviors as described in Team Gillman TrainingBilingual is a plus but not a requirementWhat We OfferMedical, dental, and vision insurance401KLife insuranceEmployee purchase and service discountsUpbeat and progressive work environmentCareer advancement opportunitiesAbout Our Dealership (Team Gillman)Since 1938 and with over 70 years of success, Team Gillman has been a family-owned and operated group of automobile dealerships.

The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston.

Franks son, Ramsay Gillman, continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.

Now, owned and operated by Ramsays son Chris Gillman, Team Gillman has dealerships in Houston Rosenberg and Clear Lake representing Acura, Honda, Subaru and Mazda.

Success has not altered the organizations founding principle. Every employee in every Team Gillman dealership knows customer service is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.#J-18808-Ljbffr