Solutions Engineer ll - Orlando, United States - ProSource

Description

Job Description
Job Description

ProSource is looking for a qualified IT professional to install, analyze and maintain computer systems and networks. This position requires you to be well-versed in computer operating systems, networking configurations, server administration, desktop/server software and hardware. The ideal candidate will be a self-starter with strong problem-solving and critical thinking skills. This is not an entry level position.


Core Job Responsibilities:
Provide end users with consistent quality of customer service and support for computer/server hardware, software, telephones, and various mobile platforms (iOS & Android)

Provide first and second level support on various infrastructure related issues and follow-up with end users.

Prioritize customer issues by severity and status/work them to meet service levels.

Mentor and act as an escalation point for junior staff.

Lead and/or assist with projects as instructed.

Install, configure and maintain computers, networks, network cabling, printers and other related equipment and systems within various business environments.

Provide direction for end users of IT systems using established standards and best practices in accordance with company policies and procedures


Essential Qualifications and Skills:
Microsoft/Cisco/CompTIA Certification (CCNA, Net+, Sec+, Microsoft 365)

Troubleshoot various client issues via remote support technologies and in person

Configure and troubleshoot a wide array of applications and software

Knowledgeable with networking and subnetting fundamentals.

Knowledgeable with Active Directory and Group Policy administration

Configure and troubleshoot wireless access points and wireless client connections

Configure and troubleshoot Windows 10+, Server 2016, 2019 and newer.

Virtualization experience a plus (VMware, Hyper-V, Citrix)

SonicWall/Fortinet experience a plus

Office 365/Azure experience a plus

Connectwise Manage experience a plus

Managed Service Provider experience a plus

Additional Requirements

Minimum of two years desktop, network or IT industry support experience.

Ability to manage, track, and document work in support tickets or projects.

Attention to detail in documentation and all activities related to work completed.

Self-discipline, great attitude, time management and exceptional customer service

Work within the client's culture

On-call rotations with other Engineers for emergent/after-hours client support

Must be able to lift up to 50lbs


Company Benefits:
Full-Time salary with bonuses and advancement opportunities/career pathing

100% Company paid health, dental, vision, disability and life insurance

Hybrid-Remote work up to 2 days per week

Work from home office budget

Paid time off (3 weeks) accrued starting from day one and paid holidays from day one of employment

Additional work anniversary PTO day

Team building/community service events


Starting Salary:
$60,000 - $70,000

Company Description

ProSource is a Technology solutions provider offering Managed IT, Security and Cloud Services for business. We support our client's goals by crafting expert technical solutions to solve complex business problems. From on-premise to the cloud, we provide exceptional service in most areas of IT.

If you are interested in being part of a high-growth, dynamic company gaining valuable experience in a wide breadth of technology and a data center presence that we own and operate, apply today.

Company Description
ProSource is a Technology solutions provider offering Managed IT, Security and Cloud Services for business. We support our client's goals by crafting expert technical solutions to solve complex business problems. From on-premise to the cloud, we provide exceptional service in most areas of IT.

If you are interested in being part of a high-growth, dynamic company gaining valuable experience in a wide breadth of technology and a data center presence that we own and operate, apply today.

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