- Proactive Partner: Collaborate with Customer Success Managers on deployments and expansions, managing scheduling and troubleshooting effectively.
- Customer Mindset: Enjoy training users on our products.
- Team Expert: Maintain team resources and enhance internal documentation processes.
- Presence and Communication: Demonstrate professionalism in all communication with providers, colleagues, and vendors through various channels.
- Adaptability: Thrive in a fast-paced environment utilizing cutting-edge technology to drive significant impact.
- High-Accountability: Consistently deliver high-quality work.
- Detail Oriented: Pay attention to small details and iterate on deployment playbooks efficiently.
- Travel: Willingness to travel periodically, approximately 15-25% of the time on average.
- Flexibility: Ability to work flexible hours across different time zones.
- 5 years of experience in healthcare or healthcare SaaS environments.
- Exceptional written and verbal communication skills.
- Strong project coordination and creative problem-solving skills.
- Proficiency in Microsoft Office, Google Suite, and organizational skills.
- Growth mindset and willingness to learn new skills.
- Preferred experience working directly with healthcare providers or in a clinical setting.
- Experience in project management or start-up environments.
- Recognitions: Acknowledged as one of the most innovative companies, Google's Partner of the Year for AI/ML, and among Forbes' top 50 AI companies.
- Team: Led by tech veterans from Google and Apple and medical experts from UCSF and Stanford.
- Investors: Supported by reputable firms like Venrock, First Round Capital, Flare Capital, March Capital, and more.
- Market: Disrupting the $30+ billion transcription and order-entry market in healthcare.
- Customers: Trusted by health systems and clinics nationwide, making a difference in various medical specialties.
- Impact: Join a team dedicated to improving doctors' lives through innovative technology solutions.
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Customer Success Specialist - Redwood City, United States - Suki
Description
Customer Success Specialist
Our Mission and Why We Need You
Suki is innovating in the health tech field by introducing the digital assistant for physicians. We aim to be the leading voice user interface for healthcare, simplifying the way doctors interact with electronic medical record systems to enhance patient care. Our goal is to reduce the time spent on administrative tasks, allowing doctors to dedicate more time to their patients.
At Suki, we work closely with our customers to identify features that truly enhance their experience. Our team comprises technologists, clinicians, and industry experts collaborating to push boundaries in medical technology and practice.
What You'll Do Every Day
As part of the Customer Success Team, you will support Enterprise Customer Success Managers in deploying and implementing Suki with major health system clients. Your role will involve various tasks such as meeting coordination, follow-ups, task execution, and clinician training to ensure successful project outcomes. You will drive process improvements in client documentation management, invoicing, and user setup. Additionally, you will act as a point of contact for internal teams and vendors to facilitate our operations.
What We Seek in the Ideal Candidate
Requirements:
More About Suki
Suki is an Equal Opportunity Employer committed to fostering inclusion, diversity, and belonging within our company and the communities we serve. We believe in the strength of a diverse team and welcome individuals who share our values.
