IT Field Support Specialist - Columbia, United States - American Telephone and Telegraph Company

American Telephone and Telegraph Company Columbia, United States

1 week ago

Description

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**IT Field Support Specialist (HT2) (Government)**

** Columbia, Maryland**

**IT Field Support Specialist (HT2) (Government)**

** Columbia, Maryland**

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

AT&T has an opening for IT Field Support Specialists to support our end-user community by providing Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.

Description of Job Duties/Responsibilities:

Conducts sites surveys; assesses and documents current site configuration and user requirements.

Analyzes existing requirements and prepares specifications for hardware acquisitions.

Prepares engineering plans and site installation Technical Design Packages.

Develops hardware installation schedules.

Prepares drawings documenting configuration changes at each site.

Prepares site installation and test reports.

Configures computers, communications devices and peripheral equipment.

Trains site personnel in proper use of hardware.

Builds specialized interconnecting cables.

Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment.

Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.

Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems.

Updates technical drawings using AutoCAD software as needed.

Required Clearance: Clearable. Able to obtain and maintain a TS/SCI clearance with polygraph. (#clearable) (#ts/sci) (#polygraph)

Required Qualifications: Minimum education and experience level: High school/GED and a minimum of seven (7) years of experience and Security + Certification. Equivalent education and experience: Associates degree and two (5) years of experience.

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.

Well-versed in installing windows, software, applications, antivirus and patches.

Demonstrated ability to read and understand technical manuals and schematics.

Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).

Able to manage time and priorities effectively.

Able to work efficiently with minimal supervision.

Proficient in working with end-users remotely.

Demonstrated expertise in Microsoft Windows 7 and 10.

Familiar with Active Directory security and policies.

Excellent analytical and problem-solving skills.

Outstanding communication skills to relate with team members and support workers.

Must be available to work an 8-hour shift between the hours of 6am-and 6pm, as determined by management.

Must be able to lift up to 50 pounds.

The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.

In order to be considered for this position you must have a valid drivers license and an acceptable driving record and eligible to drive a company car.

**Job ID** **Date posted** 01/31/2022 **Benefits**

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think were a pretty great place to work. Were just trying to rack up some bonus points.

Lets start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

**Compensation**

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

**Tuition Assistance**

Heres another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

**Insurance Options**