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  • Parts Specialist-3 - Antioch - O'Reilly Auto Parts

    O'Reilly Auto Parts
    O'Reilly Auto Parts Antioch

    2 weeks ago

    Description

    Providing Exceptional Service to Retail and Installer Customers

    Job Summary:

    The Parts Specialist is a key role in delivering outstanding customer service to both retail and installer customers. This position plays a vital part in supporting store management in achieving assigned tasks.

    Key Responsibilities:

    • Follow and promote all company customer service programs, including Hi-5 and Low Price Guarantee.
    • Promptly greet customers and assist them in selecting merchandise.
    • Assist managers and installer service specialists in serving professional customers as needed.
    • Complete assigned company training relevant to the position.

    Customer Service Excellence:

    Deliver exceptional service to customers calling the store on the phone by answering calls according to company policy, accurately looking up parts and quote prices, recommending premium items, and offering the Low-Price Guarantee.

    Operational Tasks:

    • Maintain and secure the cash drawer, accepting cash and checks, making change, and processing credit card transactions.
    • Process exchanges and returns for credit in a friendly manner, adhering to company policies and procedures.
    • Address and resolve customer complaints in a friendly manner.
    • Perform daily operational tasks, such as preparing new merchandise returns and assisting with monthly stock adjustments.

    In-Store Services:

    Provide various in-store services for customers (where state and local laws allow), including installing wipers, testing and charging batteries, and scanning vehicle trouble codes.

    Driving and Delivery:

    Occasionally drive a delivery vehicle to make deliveries when business needs dictate, ensuring a clean driving record meets company mandates.

    Education and Experience:

    Required skills include quickly matching alphanumeric sequences, providing outstanding customer service, and multitasking. Desired skills include familiarity with automotive parts, cataloging, and weatherly index system, as well as ASE certification and fluency in multiple languages.

    Total Compensation Package:

    • Competitive Wages & Paid Time Off
    • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
    • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
    • Team Member Health/Wellbeing Programs
    • Tuition Educational Assistance Programs
    • Opportunities for Career Growth

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