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Parts Specialist-3 - Antioch - O'Reilly Auto Parts
Description
Providing Exceptional Service to Retail and Installer Customers
Job Summary:
The Parts Specialist is a key role in delivering outstanding customer service to both retail and installer customers. This position plays a vital part in supporting store management in achieving assigned tasks.
Key Responsibilities:
Customer Service Excellence:
Deliver exceptional service to customers calling the store on the phone by answering calls according to company policy, accurately looking up parts and quote prices, recommending premium items, and offering the Low-Price Guarantee.
Operational Tasks:
In-Store Services:
Provide various in-store services for customers (where state and local laws allow), including installing wipers, testing and charging batteries, and scanning vehicle trouble codes.
Driving and Delivery:
Occasionally drive a delivery vehicle to make deliveries when business needs dictate, ensuring a clean driving record meets company mandates.
Education and Experience:
Required skills include quickly matching alphanumeric sequences, providing outstanding customer service, and multitasking. Desired skills include familiarity with automotive parts, cataloging, and weatherly index system, as well as ASE certification and fluency in multiple languages.
Total Compensation Package:
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