Guest Services Representative - Bozeman, MT
1 day ago
Job description
Our Guest Services Representatives (GSR) serve as our guests' first point of contact and manage all aspects of their accommodation. GSR responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
About us
Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to – our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird "Dogma":
The Bird "Dogma"
We Put People First
We Dependably Drive Results
We Constantly Keep a Positive Attitude
We Never Stop Improving, Ever
We Relentlessly Solve Problems
Duties & Responsibilities
- Perform all checkin and checkout tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (contact details, exact dates of their stay etc.).
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities.
- Respond to guests' inquiries in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.
- Tending and folding laundry when needed.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments.
Experience, Skills, and Education
- Work experience as a hotel Front Desk Agent, Receptionist, GSR or similar role preferred.
- Experience with a form of property management software is a plus
- Understanding of how travel planning websites operate, for example: Booking and TripAdvisor.
- A strong desire to learn and develop.
- Customer service attitude.
- Excellent communication and organizational skills
- A degree in hospitality related field is an asset.
- Willingness to work nights, weekends, and holidays.
- Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Representative may be asked to perform.
About Baymont Bozeman
Take in Rocky Mountain views from our Baymont by Wyndham Bozeman hotel, conveniently located off I-90 and eight miles from Bozeman-Yellowstone International Airport (BZN). We're a short drive from Montana State University and the tranquil Bozeman Hot Springs. Trout fishing in Madison, Gallatin, and Yellowstone Rivers is within easy reach, and Yellowstone National Park is 89 miles from our hotel. While staying with us, you'll feel right at home with free breakfast and parking, along with a waterslide and heated indoor pool.
Similar jobs
We want to talk to you Our Service Desk Representatives at our Downtown Ridge location provide an outstanding experience to our customers · ...
1 month ago
We have an immediate need for a Patient Service Representative in our Bozeman clinic If you are ready to make an impact every day, and thrive in a fast-paced environment, · then a career at Forefront may be the perfect fit for you. · - Performs opening and closing clinic duties · ...
4 weeks ago
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · You will greet customers, run the register, cashier, make purchase suggestions and someti ...
1 week ago
Represents the hotel to the guest throughout all stages of the guest's stay. · ...
3 weeks ago
Location: · 8552 Huffine Ln, Bozeman, Montana 59718 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will w ...
3 days ago
We are searching for a Member Services Representative to join our team As a member of our staff, · You will be responsible for providing a superior level of customer service to Planet Fitness members, · Prospective members and guests ensuring an exceptional "Judgement Free" membe ...
2 weeks ago
We want to talk to you Our Service Desk Representatives provide an outstanding experience to our customers and work to provide a safe, clean, and happy environment for all. · ...
1 month ago
The Customer Service Representative is responsible for providing effective customer service to patients, · internal departments and other medical facilities. This position requires excellent telephone communication skills, · and a high level of skill in entering data into the com ...
1 month ago
We are searching for an experienced Customer Service Representative at our BR06-Sikeston-MO facility in Missouri. Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts in US. · ...
1 month ago
We believe in taking good care of our associates and offering generous benefits including paid time off, holiday pay, parental leave benefits, 401k savings plan, hotel stay discounts. · Treating one another with respect inspiring each other to be our best being diligent in the wo ...
3 weeks ago
Eckroth Music is seeking a full-time School Service Representative for our Bozeman MT location. · The primary function of this position is to provide outstanding customer service by developing and maintaining relationships with school band and orchestra directors. · Eckroth Music ...
1 month ago
Welcome to Crash Champions. · We Champion People. · Clean workspace. · ...
1 month ago
We Champion People. · Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner. · Clean workspace... · ...
1 week ago
Genuine desire to build lasting relationships with customers, · peers and leadership based on trust · and dependability.Qualifications include:Genuine desire to build lasting relationships with customers, · peers and leadership based on trust · and dependability · Able to report ...
2 weeks ago
We have an immediate need for a Patient Service Representative in our Bozeman, MT clinic If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you · ...
4 weeks ago
We're looking for candidates who want to make a positive impact in communities. · Customer service, · leadership and management backgrounds are preferred · Serve as a key contact and liaison for clients to ensure their total satisfaction. · ...
1 month ago
+Job summary · Our Guest Services Representatives (GSR) serve as our guests' first point of contact and manage all aspects of their accommodation. · +Perform all checkin and checkout tasks. · Manage online and phone reservations. · + ...
2 weeks ago
Represent the hotel to the guest throughout all stages of the guest's stay. · Register guests and assigns rooms. Accommodates special requests whenever possible. · ...
1 week ago
Eckroth Music seeks a School Service Representative to provide customer service to school band and orchestra directors in Bozeman MT. · ...
1 month ago
This position is located at our Bozeman MT Gallatin Center branch. The Financial Services Representative I delivers personalized customer service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. · Delivers p ...
1 month ago