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    Suburban Regional Trainer - Chicago, United States - TLC Management

    TLC Management
    TLC Management Chicago, United States

    1 week ago

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    Description
    Job Details

    Job Location
    Chicago Suburbs - Chicago, IL

    Position Type
    Full Time

    Description

    About Us

    TLC Management is a Chicagoland based Residential Property Management company that exclusively owns, operates, and manages each of its residential communities located across Chicago and the Chicago suburbs. Our commitment to adhering to high quality standards provides our residents with much more than a rental apartment but also exemplary customer service. We continually strive to ensure that we meet or exceed our residents' expectations by providing well-maintained properties, desirable locations, and responsive service.

    Grow with TLC We are looking for a Regional Trainer to join the Training Department and train our Suburban office team members. This person reports to the Vice President of Operations. The ideal candidate will be a strong leader with exceptional presentation skills and training and employee development experience within the residential property management industry. The position requires a detail-oriented self-starter who will plan, schedule, prepare and present training classes for our onsite team members. Travel across Chicagoland is required, but the Regional Trainer will focus primarily on the Suburban locations. The corporate office and one training center is located in Chicago, and the suburban training center is located in Glen Ellyn, IL.

    The suburban training center is located in Glen Ellyn, Il. The Suburban Regional Trainer will focus primarily on the suburban communities. The corporate office and an additional training center are located in Chicago, travel to all TLC locations may be required.

    Qualifications

    Qualifications
    • 5 years' experience in Residential Property Management and in a leadership role
    • Excellent interpersonal communication both written and oral
    • Strong public speaking and group facilitation skills
    • Excellent organizational skills and attention to detail
    • Exemplary model of exceptional Customer Service
    • Ability to prioritize work and meet deadlines
    • Willingness to learn new skills and develop new competencies based on program needs
    • Collaborator with a positive and professional attitude
    • Proficient in Microsoft Office
    • LMS (Gracehill/Ellis/E2L) proficient a plus
    • Yardi and CRM proficient is a plus
    • Willingness to travel within the Chicagoland area -Urban and Suburban sites
    • Access to a vehicle and valid driver's license
    Regional Responsibilities

    The Suburban Regional Trainer will primarily focus on TLC's Chicago Suburban Team Members' education and development. The following is a snapshot of the position responsibilities. The Suburban Regional Trainer will assist with additional company-wide projects and training as necessary.
    • Onboard new team members
    • Train position specific Computer Systems, Policy and Procedure, and Customer Service
    • Plan, prepare, present and track in-person and virtual training classes for new hires and current team members.
    • Document, report, and provide feedback to the Vice President of Operations regarding staffing issues and growth
    • Create position-specific learning modules and career path programs.
    • Manage and track online learning using the LMS platform.
    • Work closely with other department team members to coordinate, schedule and follow up on training initiatives.
    • Implement and track the secret shopping program.
    • Manage the Peer Training and Mentor Program.
    • Coordinate and contribute to Employee Engagement and Recognition events.
    • Complete onsite follow-up training.
    • Perform other duties as assigned.
    Benefits

    TLC offers a comprehensive benefits program. Here are some of the highlights of our benefits package:
    • Competitive Compensation
    • Annual Bonus Eligibility
    • Healthy work/life balance
    • Health and Dental Benefits
    • Wellness Program
    • Short Term Disability, Critical Illness and Accident Insurance
    • 13 Paid Holidays (includes your birthday and work anniversary too)
    • Paid Maternity and Paternity Leave
    • Two (2) volunteer days
    • PTO
    • Employer Paid Life Insurance
    • Employer Paid Long Term Disability Insurance
    • Employee Assistance Program
    • Ongoing Training and Professional Development
    • Teambuilding Company Outings
    • 401(K) Profit Sharing with generous company match
    TLC Management Co. provides equal employment opportunities for all, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected classification. Our company's policy is to hire and promote the most qualified applicants and to comply with all federal, state, and local equal employment opportunity laws.
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