Technical Support Engineer - San Diego, United States - Magnit

    Magnit
    Magnit San Diego, United States

    3 weeks ago

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    Description

    Job Title: Senior Technical Support Engineer

    This is a temporary role through Magnit Global supporting one of the worlds leading technology companies.

    This is a HYBRID role - in office x2-x3 per week

    Orlando, FL - San Diego, CA or Santa Clara, CA

    Work Authorization : Green Card, US Citizen only on W2

    Preferred years of experience : 4+ Years

    Travel Required : No travel required

    Shift timings: 9 AM to 5 PM

    Role Overview: Senior Technical Support Engineer

    The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the Clients Technical Support team focusing on Clients Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.

    The successful candidate will be able to quickly gain an understanding of the Clients platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Developer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.

    Skills & Experience:

    4+ years experience as a Developer or Database Administrator role

    Applied experience with Javascript, required

    Demonstrated ability to troubleshoot difficult technical issues

    Working knowledge of the components in a web applications stack

    Experience writing and debugging Object Oriented code (Java preferred, other relevant technologies ok)

    Experience in scripting languages - JavaScript, Python, Unix Shell, etc.

    Experience with relational databases (e.g. MySQL, Oracle)

    Experience with OS - Linux, Unix, Windows

    Excellent verbal and written communication skills

    Works well in a team environment

    Strong personal commitment to quality and customer service

    Ability to understand and communicate complex technical systems

    Proven ability to maintain a professional demeanor when handling complex user issues

    Demonstrated ability to perform under pressure

    Preferred Skills:

    A fundamental understanding of ITSM, ITIL, or CMDB

    Deep understanding of JavaScript.

    Advanced MySQL experience

    Experience in debugging source code

    Proficient with Linux commands

    Bachelors degree: Computer Science or equivalent area of study