System Architect - Richmond, United States - Rose International
Description
Date Posted: 04/09/2024Hiring Organization:
Rose International
Position Number: 461988
Job Title:
Customer Account Specialist
Job Location:
Richmond, VA, USA, 23231
Work Model:
HybridShift: Training are 8:00am to 5:00pm. After Training from - 5pm to 8:30 - 5:30pm.
Employment Type:
TemporaryEstimated Duration (In months): 13Min Hourly Rate ($): 19.50Max Hourly Rate ($): 19.50Must Have Skills/Attributes: Billing, Call Center, UtilityJob Description
Only those lawfully authorized to work in the designated country associated with the position will be considered.
*Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.
**Start Date: 06/25/2024End Date : 06/28/2025Work Location : Richmond, VA, 23231Required Abilities:
Minimum 2+ years of experience in an inbound call center environment It would be a plus to also have experience with utilities Must have customer-facing experience (in person or phone): 2 years or more Must have strong computer skills (Microsoft office, video conferencing, etc.) Must be able to multi-task between activities and screens during customer interactions.
Experience working with the public where the customer experience is the main focus. Credit check required.Nice to Have Skills:
Bi-lingual is wonderful, but not required
Roles and responsibilities:
Working as a part of the Customer Account Management team candidates will assist the companys residential customers with basic to complex residential inquiries to include high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customers needs, and provides detailed explanations/applications of electric rates to customers.
Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Client Customer Account Management team for years to come.
Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
Education:
o HS/GED Requiredo associate degree prefers, not requiredBenefits:For information and details on employment benefits offered with this position, please visit here.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.