ServiceNow Virtual Agent Developer - Houston, United States - Omni Inclusive

Omni Inclusive Houston, United States

5 days ago

Description

Responsibilities:

Collaborate with cross-functional teams including analysts, UI/UX designers, and other developers to understand business requirements and design virtual agent solutions within the ServiceNow platform.
Design, configure, and develop virtual agent conversations using ServiceNow's Virtual Agent Designer, incorporating relevant skills, decision trees, intents, and natural language understanding (NLU) capabilities.
Leverage your expertise in NLP to create natural and user-friendly conversations that provide accurate and contextually relevant responses to user queries.
Integrate virtual agents with various ServiceNow modules and external systems, ensuring seamless data flow and process automation.
Develop and maintain custom integrations, APIs, and scripts to enhance the capabilities of virtual agents and enable interactions with external systems.
Continuously monitor and analyze virtual agent performance, making iterative improvements to enhance accuracy, user satisfaction, and efficiency.
Collaborate with UI/UX designers to ensure the virtual agent's interface is visually appealing, intuitive, and aligned with the organization's branding guidelines.
Stay up-to-date with industry trends, emerging technologies, and best practices related to virtual agents, NLP, and AI-driven solutions.
Participate in code reviews, knowledge sharing sessions, and provide technical guidance to junior developers as needed.

Qualifications:

Bachelor's degree in computer science, Information Technology, or related field; or equivalent work experience.
Proven experience as a ServiceNow Virtual Agent Developer, with a strong portfolio showcasing successful virtual agent implementations.
Proficiency in configuring and designing virtual agent conversations using ServiceNow's Virtual Agent Designer.
Solid understanding of natural language processing (NLP) principles and practical experience in creating conversational flows that deliver accurate responses.
Experience with ServiceNow platform development, including scripting (JavaScript, Glide), integrations, and APIs.
Strong problem-solving skills and the ability to troubleshoot technical issues related to virtual agent functionality and integration.
Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.
Strong teamwork and collaboration skills, coupled with the ability to work independently when required.
ServiceNow certification(s) in Virtual Agent Development is a plus.
Previous experience in developing chatbots or virtual agents for IT service management (ITSM) and customer service use cases is highly desirable.

Customer Service Manager

1 week ago

Felicia Olowu - State Farm Agent Houston, United States

Position Overview · I am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspire to some day run your own business, be an advisor looked to in your community, and lead a team? As part of my s ...
Telemarketer - State Farm Agent Team Member

3 days ago

Steve Sipes - State Farm Agent Houston, United States

**Position Overview**: · State Farm Insurance Agent located in Houston, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Steve Sipes - State Farm Agent, you will build and develop customer relationships within the communi ...
Insurance Account Position

2 days ago

Al Johnson - State Farm Agent Houston, United States

**Position Overview**: · Do you have aspirations to run your own business? If so, you may want to consider working in the office of Al Johnson - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Age ...
Account Manager

1 week ago

Barry Hoskins - State Farm Agent Houston, United States

Position Overview · State Farm Insurance Agent located in Houston, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Barry Hoskins - State Farm Agent, you will build and develop customer relationships within the community ...
Insurance Account Representative

1 week ago

Barry Hoskins - State Farm Agent Houston, United States

Position Overview · State Farm Insurance Agent located in Houston, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Barry Hoskins - State Farm Agent, you will build and develop customer relationships within the community ...
Telemarketer - State Farm Agent Team Member

1 week ago

Benjamin Watson - State Farm Agent Houston, United States

**Position Overview**: · Do you have aspirations to run your own business? If so, you may want to consider working in the office of Benjamin Watson - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Far ...
Office Representative

2 days ago

Cynthia Beecher - State Farm Agent Houston, United States

Position Overview · I am seeking dynamic insurance professionals for the office of Cynthia Beecher - State Farm Agent who are interested in helping my business grow through value based conversations and remarkable customer experience. If you are a motivated self-starter who thriv ...
Account Representative

5 days ago

Joy Knox - State Farm Agent Houston, United States

Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
Marketing Representative

2 days ago

Les Mckinley - State Farm Agent Houston, United States

**ROLE DESCRIPTION**: · As a Marketing Representative - State Farm Agent Team Member forLes Mckinley - State Farm Agent, your creativity, and strategy promote the continued growth of our agency. Your diversified marketing shapes our brand's public image and cultivates existing cl ...
Office Representative

5 days ago

Truman Trail - State Farm Agent Houston, United States

**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
Receptionist - State Farm Agent Team Member

5 days ago

KEVIN LUONG - State Farm Agent Houston, United States

**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
Account Associate

2 days ago

Al Johnson - State Farm Agent Houston, United States

**Position Overview**: · State Farm Insurance Agent located in Houston, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Al Johnson - State Farm Agent, you will build and develop customer relationships within the communit ...
Receptionist - State Farm Agent Team Member

5 days ago

Boudreaux Insurance & Financial Services, Inc. Houston, United States

Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
Telemarketer - State Farm Agent Team Member

2 days ago

Al Johnson - State Farm Agent Houston, United States

**Position Overview**: · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Telemarketer - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversat ...
Marketing Associate

4 days ago

Steve Yang - State Farm Agent Houston, United States

Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
Staff Assistant

2 days ago

Courtney Steele - State Farm Agent Houston, United States

**Position Overview**: · State Farm Insurance Agent located in Houston, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Courtney Steele - State Farm Agent, you will build and develop customer relationships within the com ...
Insurance Account Position

2 days ago

Kyle Huff - State Farm Agent Houston, United States

**Position Overview**: · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-b ...
Account Representative

1 week ago

Alberto Bermudez - State Farm Agent Houston, United States

**Overview**: · Are you ready to join a dynamic team that's been making waves since 2022? Look no further Our agency is expanding, and we're seeking passionate individuals to join us on our journey. With an office in Texas and a bilingual presence · - we offer flexible scheduling ...
Insurance and Financial Services Position

1 week ago

Benjamin Watson - State Farm Agent Houston, United States

**Position Overview**: · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance and Financial Services Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow ...
Account Associate

1 week ago

Martin Deutsch - State Farm Agent Houston, United States

**Benefits**: · - Bonus based on performance · - Paid time off · - Training & development · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career ...