Senior/Staff Site Reliability Engineer - San Francisco

We are building a platform that makes it easier for patients to find the right providers access the right medications take control of their health with transparency trust Over past few years we have experienced rapid growth by combining operational excellence clinical expertise innovative technology deliver care more human intuitive effective We believe future healthcare personal building technology power it At Mochi Health you will join team values inclusivity collaboration bold thinking opportunity do most meaningful work career Build AI-driven APM incident management system alert page learns Design feedback loops human-loop RLHF-style guardrails automation let reliability posture improve time Own systems workflows turn incidents intelligence automated triage root cause analysis remediation bug-fix proposals PRs test runs staged rollouts issues code-level If youre excited idea building self-improving SRE copilot this job you What Youll Do Build AI-driven SRE platform ingests telemetry logs/metrics/traces deploy events incident artifacts detect anomalies summarize failures propose mitigations Design human-loop learning loop RLHF-style so system gets better every incident capturing decisions outcomes postmortems training/evaluation data Create safe auto-remediation capabilities runbook execution automated rollbacks feature-flag actions strong guardrails auditability progressive rollout controls Build tooling propose bug fixes generate well-scoped PRs run tests support canary releases-clear handoff approval flows Define operationalize SLOSLIs error budgets critical user journeys patient onboarding provider workflows pharmacy fulfillment billing etc Level observability end-end alert quality dashboarding tracing standards unknown unknown detection Lead incident response excellence on-call improvements incident command blameless postmortems driving systemic fixes reduce repeat failures Partner product engineering teams reduce toil improve reliability architecture load testing resilience testing capacity planning Establish reliability standards patterns org golden signals deployment safety dependency management fault isolation Who You Are Years experience SRE /platform infrastructure engineering track record owning production reliability scale Deep experience operating Kubernetes-based systems cloud AWS preferred networking autoscaling rollout strategies mitigation Strong software ability debug production issues services understand failure modes contribute code Python/Go/TypeScript all great Expert-level grasp observability incident response metrics logs tracing alerting design postmortem-driven improvements Comfortable building automation touches production obsessive safety least-privilege access audit logs approvals canaries rollback Excited AI tooling agentic workflows LLM-based triage summarization retrieval runbooks/postmortems evaluation harnesses feedback loops Strong communication collaboration skills lead during incidents write clearly align teams around reliability priorities Startup mindset move fast take ownership love turning ambiguity shipped systems Excited work-person Team San Francisco Downtown SF HQ designed deep-work casual collaboration Nice Haves Experience building LLM-powered internal tools Incident Copilots Automated Debugging RAG Docs Runbooks familiarity security compliance regulated environments HIPAA SOC Audit Requirements PHI handling Experience chaos engineering game days resilience testing CI CD Guardrails Progressive Delivery Systems Canaries Automated Verification Safe Rollout Policies Prior Work Distributed Tracing Standards OpenTelemetry Service Meshes Large-Scale Event-Driven Systems Our Core Technologies Include AWS Kubernetes Postgres Redis Python SQL Whatever need build world-class reliability platform Life at Mochi Daily Meals Espresso Bar Breakfast lunch dinner weekday barista keeps espresso matcha flowing day Pre-Tax Commuter Perks Save transit parking pre-tax commuter benefits Top-Market Compensation Offer competitive salaries generous equity packages share success create High-Impact Work Help shape future digital healthcare your work here directly improves lives scales nationwide World-Class Team Collaborate teammates Tesla SpaceX Citadel Harvard IIT value excellence humility empathy equal measure Comprehensive Benefits k match generous time off life insurance high-quality medical dental vision plans Mochi Health Membership Cover monthly subscription fee same care patients medications included Time Recharge Enjoy unlimited PTO generous company holidays true flexibility trust take time need rest reset thrive Wellness First Weekly mindfulness sessions group workouts fitness perks physical mental health top priority Team Socials Community Make connect regular socials happy hours spontaneous events stocked kitchen hurt either Downtown SF HQ Designed steps BART Muni food Steps from BART Muni Great Food Location San Francisco Country Code US Workplace Policy In-person company based San Francisco CA team works together person five days week foster collaboration innovation strong connections Believe face-to-face interaction builds culture excellence allow deliver best outcomes patients providers serve For office-based roles standard schedule Monday Friday am pm Actual hours vary business needs role responsibilities All employees receive meal rest breaks accordance state local laws For designated remote roles in-person policy apply Equal Opportunity Employer Provide employment opportunities applicants employees discrimination race religion color national origin gender pregnancy childbirth related medical conditions sexual orientation gender identity gender expression age protected veteran disability status legally protected characteristic Prohibit form discrimination harassment This policy applies all terms conditions employment including hiring Candidate Privacy Notice Please review Candidate Privacy Notice Accommodations Comply Americans Disabilities Act ADA as amended ADA Amendments Act applicable state local laws Will reasonably accommodate qualified individuals disability application process throughout employment required law If need assistance accommodations due disability please contact us

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