Contact Center Representative - Carrollton, United States - IQVENTURES HOLDINGS LLC

Description

Job Description

As a Contact Center Representative, you would be part of a dynamic corporate culture dedicated to supporting our stores and team members. Our Contact Center Representatives love to talk to people and use their ability to provide the highest-level Sales experience. Whether it's answering a potential customer's questions or chatting with a current customer, you work every day knowing that your interactions and sales are helping people – and we'll give you the tools and training to help you succeed.

Essential Duties and Responsibilities

• Interact with and develop customer relationships via telephone and LiveChat functionality to drive sales and build new business sources.
• Sell loan/pawn/personal loan products to interested consumers.
• Follow up with prospective consumers via telephone on sales leads generated by various online entities.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.

Minimum Qualifications

• High School Diploma
• 0-3 years' experience in a call center environment
• Sales-experience and a passion for customer service
• Excellent written and verbal communication skills
• Ability to work in a fast-paced and reward, results-driven environment
• Ability to handle multiple competing tasks with ease and enthusiasm
• Outgoing and confident personality
• Ability to work corporate hours of operation (as early as 8am CT and as late as 8pm CT),Monday-Friday, including limited Saturday hours (as early as 9am CT and as late as 4pm CT)
• Proficiency in Microsoft Office Suite, to include Word, Excel, and Outlook

Our Business

Besides providing top-notch customer support, our multi-faceted Contact Center team members focus on online lead pre-qualification and e-chat services and continuously strive to develop a stronger relationship with team members and customers alike.

IQ Ventures is one of the largest consumer specialty finance organizations in the United States. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you've come to the right place.

Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.

IQ Ventures is an Equal Opportunity Employer.

PIe209a3bae