IT Client Success Manager - Denver
Only for registered members Denver, United States
1 month ago
* This salary range is an estimation made by beBee
Job summary
We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you. We are looking for a Client Success Manager to join our Client Success team. The Client Success Manager is the quarterback of the client relationship at Greystone. They are expected to have a holistic understanding of the client's business goals and priorities and ensure Greystone is positioned as a strategic partner for their clients.Responsibilities
- Manages strategic processes (BlueSky, Roadmaps, Success plans, etc) for assigned client group
- Provide insights and reporting to clients to ensure that they get the most out of the service, and team members to ensure client initiatives are effectively supported
- Plan and facilitate new client onboardings, strategy meetings, and other initiatives in support of service teams
- Acts as a support and escalation point for client support teams within the company, protecting revenue and relationships
- Contribute to overall team revenue KPIs related to Project Revenue generation (web dev & PS), Procurement hardware sales & Cyber74 engagements
- Drive revenue expansion by effectively positioning new services offerings
- Lead contract lift renegotiations to support equitability and profitability in our monthly recurring revenue client base
Job description
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