8425 - IT Support Specialist III (Information Technology) - Medford, United States - Jackson County, OR

Description

Salary: $ $37.16 Hourly

Location : Medford, OR

Job Type: Full Time

Job Number: 8425

Department: Information Technology

Opening Date: 04/24/2024

Closing Date: Continuous

Job Description

Jackson County Employment Opportunity

Be a tech hero for the people IT Support Specialists resolve technology problems and implement hardware and software solutions for the County staff who serve our community. You'll deploy and repair desktop and workgroup tech, support and train end-users, and help keep the County running securely and efficiently.

Jackson County strives to recruit, hire and retain the best employees

Pre-Employment Requirements and/or Preferences

• This position requires strong customer service skills, strong troubleshooting skills, the ability to learn quickly and remain calm under pressure.
• Experience supporting Windows 10/11 in a networked environment, and experience supporting common software applications like MS Office.
• Experience with conference room AV tech is highly desirable.
• Occasional after-hours or weekend work may be required.
• Submit transcripts, if using college education to meet educational minimum requirements.
• Pass a criminal background check prior to hire.
• Submit an acceptable DMV certified court print prior to hire. Click on the following link to review
• Pass a pre-employment drug screen, which includes screening for Marijuana. Click on the link to review
• The is a non-represented position. (Management/Confidential)

Job Duties and Requirements

I. Position Summary
Provides technology support to County staff. Primarily focused on first-level support, directly to end-users, of PC hardware, software and peripherals, but may support other types of technology. The three levels in this series are distinguished from one another by depth of technical knowledge required and degree of responsibility.

II. Supervision Exercised
May act as a lead.
III. Examples of Essential Position Duties

• Responds to calls for service. Tracks and documents requests and issues in service database. May perform advanced reporting and maintenance tasks for service database.
• Orders equipment and software. May evaluate client needs and specify solutions and/or participate in standard equipment platform selection.
• Ships and receives equipment or software. Prepares non-functioning or decommissioned assets for disposal. Maintains current, accurate inventory data. May perform advanced reporting and maintenance tasks for inventory database.
• Assembles, configures, and deploys equipment. May assist in server or network device administration. Level III may serve as the primary administrator for network or server equipment within a limited scope of impact.
• Installs, configures and tests locally installed software applications.
• May assist in server-based application administration. Level III may be primary administrator for workgroup applications within a limited scope of impact.
• Performs routine and emergency maintenance and repair of computer, peripheral, network or other equipment to ensure stable, available systems to end users.
• Diagnoses and resolves hardware or software problems. Level I primarily resolves routine, recurring problems and refers more complex problems to others for resolution. Level II resolves more complex problems, often without assistance from second-level support. Level III resolves the most complex problems, usually without assistance.
• Assists or trains individuals or groups of users in the use of PC hardware and software. Level III may mentor, train, and assist in the supervision of junior IT support staff.
• Follows documented procedures. Higher levels may create and document procedures. Level III may plan and manage small projects, and/or provide strategic and policy recommendations to IT management, related to area of responsibility.
• Adheres to County and departmental policies and procedures as well as safe work practices, policies and procedures.
• Develops and maintains effective working relationships with other staff, public officials, the general public and representatives of other agencies.
• Attends and participates in required trainings.
• Has regular and reliable attendance.
• Working evening and irregular hours may be required.
• Performs other related duties as assigned.

IV. Knowledge, Skills and Abilities

• Detailed technical knowledge of personal computer hardware and software including operating systems and common commercial and County-specific applications.
• Familiarity with enterprise network environments, and experience supporting client devices in such an environment.
• Detailed understanding of layer one through three computer networking technology such as ethernet and TCP/IP. Familiarity with higher-layer client/server application technologies.
• Familiarity with network and data security concepts and techniques such as authentication and encryption, and ability to follow and enforce security policy and procedures.
• Ability to understand and quickly learn technical concepts and maintain current knowledge of a variety of hardware, software, and industry trends.
• Familiarity with County offices and staff, department functions, and knowledge of their business processes.
• Ability to research, collect, and analyze requirements, specifications, and other related data.
• Ability to effectively communicate technical and non-technical information to other employees, both orally and in writing.
  Ability to develop and maintain effective working relationships with other staff, vendors, public officials, the general public, and representatives of other agencies.
• Ability to work a variety of hours.
• Works independently and is able to prioritize, organize, and manage work assignments.

V. Minimum Requirements (Performance of the essential duties of this position includes the following requirements, physical demands and/or working conditions)
Education and Experience

• Level III requires an Associate's degree in Computer Science and three years of job related experience;
• OR, For all levels, any combination of education and experience which provides the applicant with the desired skills, knowledge, and ability required to perform the job.

Licenses, Certificates and Other
Valid Oregon State Driver's License with an acceptable driving record. Relevant technical certifications, such as A+, CCNA, MCDST, or equivalent, may be required as applicable to level and area of responsibility.

Physical Demands (Performance of the essential duties of this position includes the following physical demands and/or working conditions)
Typically requires climbing, stooping, kneeling, crouching, reaching, standing, walking, sitting, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions. Requires exerting in excess of 20 pounds of force occasionally and up to 20 pounds of force daily to move objects. Some positions require driving and travel.

Working Environments
Work is generally performed in an office environment and may include exposure to disruptive people.

VI. Additional Information
This classification description is not intended to be an exhaustive list of duties, knowledge, skills, abilities, or requirements, as any one position in this classification may be assigned some or all of these duties, in addition to other duties not explicitly listed here. The various duties, responsibilities and/or assignments of this position may be unevenly balanced and change from time to time based upon matters such as, but not limited to, variations in the shift, work demands, seasons, service levels and management's decisions on how to best allocate department resources. Any shift, emphasis or rebalancing of these assigned duties, responsibilities and/or assignments does not constitute a change in the job classification.

Equal Opportunity Employer

JACKSON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Jackson County does not discriminate on the basis of race, religion, color, sex, age, national origin or disability. Women, minorities and the disabled are encouraged to apply. Upon request, special accommodations and/or assistance will be gladly provided for any applicant with sensory or non-sensory impairments. Because of the Immigration Reform Act of 1986, persons hired by the County must be able to present acceptable documents verifying identity and authorization to work in the United States. For a copy of Jackson County's Equal Employment Opportunity Plan, visit our web site at or call

Jackson County Benefit Summary - Management/Confidential Employee

Jackson County provides an excellent, generous and comprehensive benefits package for eligible employees and their dependents, as applicable.

This overview provides highlights of the comprehensive benefits package Jackson County management/confidential employees receive. If any statement conflicts with the applicable plan documents, Codified Ordinance, and/or Jackson County policies, the applicable documents will govern.

Insurance

Health Insurance - As of July 1, 2023 Regular full-time employees and their eligible dependents receive medical insurance, including prescription and chiropractic, dental, and vision coverage at a cost to the employee of $22.82 per paycheck ($49.45 per month) toward the monthly composite premium. Regular full-time employees may not waive coverage. Regular part-time employees may enroll in the full plan, with a prorated composite premium depending on their full-time equivalent (FTE), or may elect to waive benefits. Coverage begins on the first of the month following an employee's date of hire.

Hinge - Provided through Regence, Hinge is an online virtual Physical Therapy benefit for all employees and their dependents enrolled in the health insurance plan. This online virtual service will work around your schedule in the comfort of your own home, and there is no cost to the employee.

Wellness Center by CareATC - In addition to health insurance, certain primary care medical services, lab services, and prescription medications are offered at no out-of-pocket cost for the employee who is enrolled in the County's health insurance plan, and their eligible dependents at the wellness center.

Group Life Insurance and Accidental Death and Dismemberment - Fully funded for regular full-time employees (prorated for regular part-time employees), the benefit is equal to two times the employee's annual salary rounded to the next higher $1,000, to a maximum of $500,000. Insurance in excess of $50,000 is a taxable benefit.

Long-term Disability - Fully funded for regular full-time employees (prorated for regular part-time employees), employees are eligible the first of the month following date of hire. The benefits are payable after a waiting period of 60 days at a rate of 66 2/3 percent of base salary, up to a maximum monthly benefit of $12,000.

Voluntary Accidental Death and Dismemberment - Regular employees may choose to participate in additional AD&D coverage through payroll deduction, and have the choice of plan and coverage amounts.

Voluntary Life Insurance - Regular employees may choose to participate in additional Life Insurance coverage through payroll deduction, and have the choice of coverage amounts.

Leaves

Vacation - Regular full-time employees earn vacation leave at a rate of 17 to 33 days annually depending upon years of County service and position band. Regular part-time employees accrue vacation leave on a prorated basis. Employees can carry forward up to three times the annual vacation accrual (prorated for part-time employees). Vacation leave cannot be used during the first six full months of regular employment. Twice per fiscal year, employees may request to be paid for vacation accruals, provided specific requirements are met.

Years of ServiceAnnual Vacation Accrual
Pay Band 1 - 5
0 to 5 yrs 17 days (5.24 hrs/pp)
Over yrs 20 days (6.16hrs/pp)
Over yrs 23 days (7.08hrs/pp)
Over yrs 26 days (8.00hrs/pp)
Over 20yrs 29 days (8.93hrs/pp)

Sick Leave - Regular full-time employees earn sick leave at the rate of 3.70 hours per pay period (12 days annually), which starts to accrue during the first pay period and may accrue without limit. Regular part-time employees accrue sick leave on a prorated basis. Accrued sick leave may be used as soon as it is accrued.

Holidays - Regular full-time employees receive ten paid holidays annually (prorated for regular part-time employees), New Year's Day, Martin Luther King, Jr's Birthday, President's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, and Christmas Day. Holidays that fall on a Saturday will be observed on the previous Friday and holidays that fall on a Sunday will be observed on the following Monday.

Sheriff Management Employees Only - In lieu of holidays, each regular full-time employee receives, on July 1, a block of 12 days (96 hours), and they are prorated for regular part-time employees. Employees hired after July 1 will have holiday hours assigned on a prorated basis. Unused holiday hours at the end of the fiscal year cannot be carried forward. Holiday hours remaining at the end of the fiscal year will be paid to the employee at the employee's regular rate of pay.

Personal Leave - Each fiscal year on July 1, full-time regular employees (except Sheriff management employees) receive one personal leave day (eight hours; prorated for regular part-time employees based on the position's FTE as of July 1). Employees must be employed on July 1 to be eligible to receive the personal leave day. Personal leave is used in 15 minute increments. If it is not used, it does not roll over to the following year.

Retirement

Oregon Public Employees' Retirement System - Jackson County participates in the State of Oregon Public Employees' Retirement System (PERS). PERS has Tier One, Tier Two, and the Oregon Public Service Retirement Plan (OPSRP) pension programs, as well as the Individual Account Program (IAP). Tier One covers members hired before January 1, 1996; Tier Two covers members hired between January 1, 1996 and August 28, 2003; and OPSRP covers members hired on or after August 29, 2003.

IAP contains all member contributions (6% of covered salary, currently County-paid) made on or after January 1, 2004. The legislature created the IAP in 2003 to provide an individual account-based retirement benefit for new workers hired on or after August 29, 2003, and for Tier One/Tier Two members active on or after January 1, 2004. The IAP benefit is in addition to the member's other retirement program benefit (i.e., Tier One, Tier Two, or OPSRP). Employees are automatically vested in their IAP account when their account is established.

IAP Redirect - Per Senate Bill contributions remain at the rate of 6% however, a portion of that 6% is redirected to the Employee Pension Stability Account (EPSA). 2.5% is redirected for the Tier 1 and Tier 2 members and 0.75% is redirected for OPSRP members. The rest of the county-paid contribution is directed to the employee's IAP. Employee's may choose to make voluntary contributions for the amount of the redirect through the Oregon PERS Online Member Services (OMS) at

Salary Limit - Beginning January 1, 2020, SB 1049 changed the definition of "salary" for PERS purposes and created new limitations on annual and monthly "subject salaries." Your salary is used to determined member Individual Account Program (IAP) contributions, employer contributions to fund the pension program, and the final average salary used in calculating retirement benefits under formula methods. The 2022 limit $210,582 per year. The limit is prorated when members work fewer than 12 months in a calendar year.

OPSRP is designed to provide approximately 45 percent of an employee's final average salary at retirement (for a general service member with a 30-year career or a police and firefighter member with a 25-year career).

OPSRP General Service: Unless employees are in a police or firefighter position, they are considered a general service member. In addition to other retirement programs or any social security benefit, when employees retire, if vested, PERS will calculate monthly benefit using the following formula:

1.5 percent x years of retirement credit x final average salary. Normal retirement age for general service members is age 65, or age 58 with 30 years of retirement credit.

General Service Benefit Calculation Example (employees can estimate benefits using any number of years and any final average salary)

Final average salary: $45,000
Retirement credit: 30 years as an OPSRP member
30 (years) x 1.5 percent = 45 percent
45 percent x $3,750 (final average monthly salary) = $1,687.50
Single Life Option monthly benefit = $1, $20,250 annual benefit)

OPSRP Police and Firefighter (P&F): To be classified as a P&F member at retirement, employees must have been employed continuously as a P&F member for at least five years immediately preceding their retirement. In addition to other retirement programs or any social security benefit, when employees retire, if vested, PERS will calculate monthly benefit using the following formula:

1.8 percent x years of retirement credit x final average salary. Normal retirement age for P&F members is age 60, or age 53 with 25 years of retirement credit.

P&F Benefit Calculation Example (employees can estimate their benefit using any number of years and any final average salary)

Final average salary: $45,000
Retirement credit: 25 years as an OPSRP member
25 (years) x 1.8 percent = 45 percent
45 percent of $3,750 (final average monthly salary) = $1,687.50
Single Life Option monthly benefit = $1, $20,250 annual benefit)

Voluntary Deferred Compensation Program - Jackson County offers regular employees the option to enroll in IRS Section 457 Deferred Compensation Retirement Plans. The employee defers compensation through voluntary payroll deductions into this supplemental retirement plan. The 457 plan is a separate retirement plan from PERS.

Other Benefits

Voluntary Direct Deposit - An employee may choose to have their payroll check automatically deposited into their bank account. Employees can choose up to four accounts to receive direct deposit funds. Most banks allow participation of this program.

Voluntary Flexible Spending Account (FSA), Section 125 Plan - The FSA is a tax-free regular employee-funded account. Regular employees may choose to participate in pre-tax health insurance premiums, out-of-pocket unreimbursed eligible health care expenses, dependent care expenses, and qualified transportation expenses, in order to have "before-tax" dollars deducted from their paychecks.

Employee Assistance Program (EAP) - The County has a fully-funded Employee Assistance Program (EAP) to offer. The EAP is a FREE and CONFIDENTIAL benefit that can assist you and your eligible family members with personal problems, large or small. The EAP provides confidential services to help people privately resolve problems that may interfere with work, family, and life. The EAP is offered to regular employees, their dependents, and any household members. Services include up to four face-to-face counseling sessions per year, 24/7/365 access to crisis counselors, and convenient access to on-line consultations with licensed counselors.