- Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
- Greet customers promptly with a warm and friendly reception.
- Collects, documents, scans all required demographic and financial information.
- Direct patients to appropriate setting, explaining, and apologizing for any delays.
- Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
- Estimates and collects copays, deductibles, and other patient financial obligations
- Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
- May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.).
- Performs duties otherwise assigned by Management.
- High school diploma or equivalent required
- 1-year experience in a customer service role or health care industry.
- Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
- Medical terminology preferred
- Schedule: Full-time
- Requisition ID:
- On Call: Yes
- Weekends: Yes
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patient access representative - Petoskey, MI , USA, United States - McLaren Health Care
Description
Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.
Essential Functions and Responsibilities:
Required:
Preferred:
Additional Information
Hours Per Pay Period: 72
McLaren Health Care is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
