Guest Experience Expert/Server/Bartender and Dishwasher/Busser - Seattle, United States - BMI Hospitality Management

Description

Do you want to work for a great company with competitive benefits and pay? The Holiday Inn Seattle Downtown - Lake Union is looking to hire a Guest Experience Expert/Server/Bartender.

• Medical, dental, and vision offered after qualification period
• Employee discounts at IHG Hotels worldwide
• Commuter benefits offered
• Referral bonus program - $200/referred employee after 30 days of employment, some restrictions apply
• Seattle Paid Safe Sick Leave
• Vacation time accrued based on hours worked
• Free parking

• Deliver the F&B service culture by putting guests at ease, making genuine connections, and creating moments of delight
• Acknowledge and engage all guests and associates in a positive, helpful manner
• Adhere to opening / closing checklists
• Offer suggestions to meet their dietary needs
• Create and deliver hot coffee or tea options
• Assist guests with beverages any special seating requests
• Answer the telephone within three rings with an upbeat tone
• Present receipts, accept payments, and follow cash handling procedures
• Clean menus and maintain grab-and-go options
• Thank guests for their orders and as they leave, invite them to return
• Relay guest comments and suggestions to the manager on duty
• Handle assigned house bank and all administrative paperwork
• Perform basic cleaning tasks as needed or directed by supervisor
• Be prepared to answer guest questions regarding cooking times, ingredients and how an item is prepared
• Replenish supplies based on business forecasts in a timely, efficient manner and inform supervisor of low inventory items
• Answers questions about Grab 'n Go menu and products
• Accurately rings up and processes payment for Grab 'n Go order
• Places Grab 'n Go order in a bag
• Upsells by offering a beverage or dessert, as applicable
• Instructs guest on where to get additional condiments or utensils
• Assists in maintaining a clean and organized Grab 'n Go station
• Communicates to Runner if additional items are needed for Grab 'n Go Prioritizes needs to ensure positive guest experiences
• Ensures proper signage is accurate, visible and well maintained, depending on business hours
• Opens and closes Grab 'n Go station, as applicable for shift
• Respond appropriately to guest complaints using appropriate service recovery guidelines to ensure total guest satisfaction
• Regularly seek and use guest feedback to ensure that special needs and requests are fulfilled
• Stock the condiment station and ensure all tables have full salt and pepper shakers
• Maintain the cleanliness of all tables, chairs and banquettes
• Deliver food items to correct table and use the guest name during the presentation
• Answer questions about items including ingredients and cooking time
• Restocks Grab 'n Go station as needed, ensuring new product is behind / under older product
• Maintains a clean and organized Grab 'n Go station throughout the shift
• Checks for product use by dates, informs manager, and discards according to procedure
• Complete closing/reconciliation activities
• Tend bar and maintain a presentable bar counter presentation during service.
• Have a strong working knowledge of all alcoholic offerings while adhering to the local alcohol standards of service
• Guide guests through the menu by answering questions about items and offering suggestions to help meet their needs
• Ensure that the bar area is fully equipped with tools and products needed for service