-
Technical Product Manager
3 weeks ago
Cambium Intermediate Holdings LLC. Little Ferry, United StatesA company is looking for a Technical Product Manager. · Key Responsibilities: · Understand strategic business goals for the product · Drive releases of features and improvements through cross-functional collaboration · Create and manage user stories and prioritize product fea ...
-
Technical Product Manager
2 weeks ago
Talentify Little Ferry, United StatesEmployer Industry: Software Consultancy · Why Consider This Job Opportunity · Competitive Salary · Paid Time Off (vacation, sick leave, maternity and paternity leave, holidays) · 100% remote work · The ability to work with leading startups and Fortune 500 companies · Health, de ...
-
Product Marketing Manager
1 week ago
Offered Little Ferry, United StatesClick the 'Apply' button to learn more about Design Pickle and the role. Then, you can choose to apply directly with Design Pickle or use AI to assist your application powered by Offered. · Scottsdale, AZ · About this Role · Design Pickle is looking for an experienced Remote Prod ...
-
Technical Product Manager
2 weeks ago
Kerplunk Little Ferry, United StatesWe are seeking innovative and forward-thinking individuals to embark on a unique journey as Technical Product Managers. This opportunity isn't confined to a single role within our organization. Instead, it opens doors to multiple organizations and companies where your expertise a ...
-
Senior Product Manager
2 weeks ago
Offered Little Ferry, United Statesis helping insightsoftware find great candidates. Click the 'Apply' button to submit your application and learn more about insightsoftware and the role. · insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial int ...
-
VP, Products Management
2 weeks ago
AVI-SPL Little Ferry, United States· Job Summary · The VP, SaaS Product Management, will develop Symphony's product vision, goals and roadmap. They will work closely with the VP of Product Marketing to define the go-to-market strategies for AVI-SPL Symphony. The VP Product Management will synthesize primary and ...
-
Product Marketing Manager
2 weeks ago
WEX Little Ferry, United StatesA company is looking for a Product Marketing Manager. · Key Responsibilities: · Develop and execute effective go-to-market strategies for new product launches · Create and deliver product content and sales enablement material · Architect messaging and positioning to highlight ...
-
Product Marketing Manager
1 week ago
DroneDeploy Little Ferry, United StatesDroneDeploy is looking for a Product Marketing Manager to own our Ground product line –developing a marketing strategy to support the growth and revenue goals associated with the category. This includes leading the development of product messaging, content strategy, marketing, an ...
-
Product Marketing Manager
1 week ago
NetApp Little Ferry, United StatesA company is looking for a Product Marketing Manager. · Key Responsibilities: · Become a subject matter expert on the product and its benefits · Create compelling messaging and content to drive awareness and adoption · Collaborate with cross-functional teams to align messagin ...
-
Product Marketing Manager
2 weeks ago
VAST Data Little Ferry, United StatesThis is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. · "VAST's data management vision is the future of the mark ...
-
Product Marketing Manager
2 weeks ago
Solera Health Little Ferry, United StatesAbout Solera · Solera is changing lives by guiding people to better health solutions that work. Solera's value-based technology platform enables successful interventions that address the most prevalent and costly chronic conditions. Solera matches consumers to their best-fit solu ...
-
Principal Product Manager
3 weeks ago
Cars Little Ferry, United StatesA company is looking for a Principal Product Manager (Platform) in the United States, Remote. · Key Responsibilities: · Guide the creation of scalable, reusable platform solutions for Cars Commerce product teams · Champion a platform mindset and work with engineering partners ...
-
Product Marketing Manager
1 week ago
Tailscale Little Ferry, United StatesAbout Tailscale · Tailscale builds software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to interna ...
-
Product Marketing Manager
2 weeks ago
Dayforce Little Ferry, United StatesDayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. · Our award-winning Cloud HCM platform off ...
-
Product Marketing Manager
2 weeks ago
Money Fit by DRS Little Ferry, United StatesWho is AiDash? · AiDash is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, and water utilities, transportation, and construction are transforming asset inspection ...
-
Product Marketing Manager
2 weeks ago
AppOmni Little Ferry, United StatesAbout AppOmni · ApOmni is leading the cybersecurity and AI revolution. We created the category called SaaS security posture management (SSPM). And now, over 25% of the Fortune 100 and many global companies are using our platform to overcome challenges such as SaaS application att ...
-
Technical Product Manager
3 weeks ago
Dice Little Ferry, United StatesDice is the leading career destination for tech experts at every stage of their careers. Our client, INSPYR Solutions, is seeking the following. Apply via Dice today · Title: API Customer Experience Professional · Location: Remote in Atlanta GA or Minneapolis MN Preferred · Du ...
-
Principal Product Manager
3 weeks ago
Talentify Little Ferry, United StatesEmployer Industry: Technology · Why Consider This Job Opportunity · Competitive salary up to $150,000 · Opportunity for career advancement and growth within the organization · Remote work flexibility · Supportive and collaborative work environment · Chance to work with cutting- ...
-
Product Marketing Manager
2 weeks ago
Planet Little Ferry, United StatesWelcome to Planet. We believe in using space to help life on Earth. · Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based pl ...
-
Technical Product Manager
4 days ago
RedStream Technology North Bergen, United StatesTechnical Product Manager · Contract Role – Hybrid, Northern NJ · RedStream Technology is recruiting a Product Manager to work with our client, a leader in the entertainment industry. The product suites include public facing applications across a number of platforms including web ...
Principal Product Manager - Little Ferry, United States - Microsoft Corporation
Description
The Microsoft Security organization's mission of making the world a safer place has never been more important.As threats become more frequent and sophisticated, we drive improvements into our security products that keep our customers, apps and their devices safe.
The Microsoft Security Customer Experience Engineering (CxE) Team anticipates, amplifies, and systemically solves customer needs, to make the world a safer place for all.
It does this by ensuring our product teams, such as Microsoft Entra, Microsoft Intune, Microsoft Defender, and Microsoft Purview are always on the front lines with customers, taking accountability for the end-to-end Microsoft Security customer experience, and that customers have what they need to be successful leveraging our Security suite of products.
The CxE Security Care team has a dedicated Operations & Enablement team with a charter to drive operational excellence to scale our business and ensure a positive, predictable customer experience.
We have an exciting opportunity for a Principal Product Manager to drive a program that works with support and multiple product engineering teams to deliver a consistent and reliable support experience for our customers.
We deeply believe that having a variety of backgrounds, experiences, and abilities at every level of our team makes us better.
We strive to be respectful and inclusive of all perspectives, constantly learn from each other and from our own mistakes, and collaborate closely within and across teams to create a better future for our employees as well as our customers.
Come join usResponsibilities
Product/service definition
Drive clarity of the overall service level agreement program and support KPIs as it relates to the security organization.
Structure, organize, track, and report out on both proactive and reactive work that drives product improvements and service definitions.
Synthesizes and combines various insights from highly prominent, challenging and/or strategic customers and partners to learn their product usage and drives resolution on knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current product.
Provides expertise to highly prominent key partners and stakeholders on product strategy and roadmaps by interpreting customer scenarios.Drives implementation within the team of large-scale automation of highly complex solutions and new features/tools to improve large scale products.
Becomes a trusted advisor, in a designated discipline or technology to the engineering/product group, to influence the development and marketing of features and products.
Drives product improvement by analyzing top support issues, case coding, and voice of the customer (VOC) feedback.Develops and leads team members to implement an end-to-end training/readiness program (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks).
Serves as an expert in providing solutions for closing skill gaps on group readiness needs.Acts as a thought leader and mentor, shares knowledge, and contributes to the external content and readiness strategies for key customers and partners.
Demonstrates solid capability for generating readiness strategies for customers and partners.Creates solution health protocols and design customer procedures.
Encourages team members to utilize cross systems to conduct health checks to ensure customer environment (e.g., product, service, feature) is optimized and configured for deployment, including all increasingly complex, high-impact, and pending issues are resolved.
Relationship/Experience ManagementProvides strategic guidance to customers on understanding and implementing new versions, software updates, and releases of platforms within Microsoft.
Showcases the functions and purposes of new deployment to the strategic customers and answers their questions/concerns.
Serves as a connecting point between the engineering team and customers throughout the solution lifecycle.
Leads team members to conduct feature reviews on new deployment to identify gaps and content improvement opportunities.
Proactively provides guidance to strategic customers on designing configurations and deploying solutions on Microsoft platforms.
Engages with strategic customers to understand their business and availability needs to then develop guidance to meet deployment needs.
Drives and owns customer issues related to new deployment.
Drives highly complex, high-impact escalations on customer issues from the support or field teams.
Provides guidance to team members to conduct and then interprets impact analysis to determine the priority of the escalations.
Interprets deep root-cause analysis of the issues to develop improvement opportunities.
Assists in following up with the customers to explain the steps taken to resolve the issues.
Ensures stakeholders are aligned and informed about the progress on escalations.
Leads the resolution of escalations by analyzing and prioritizing data from stakeholders and directing efforts or applying deep subject matter expertise to restore service with minimal disruption to the customer and business.
Acts as a voice of customers (VOCs) to directionally inform relevant product and business groups on customer product experience and usage and how to improve customer environment.
Serves as a technical expert by guiding relevant product and business groups to build customer engagement models to identify upscale and new customer opportunities.
Leverages customers' feedback to provide input on business plans developed by the relevant product and business groups.Identifies customer usage patterns and driving resolutions on reoccurring customer issues with engineering and product and business groups.
Leads their team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products.
Closes the loop of feedback with the customers on product features.
Leads partnerships with other teams (e.g., program managers, software engineers, product, customer service support [CSS] teams) to prioritize and drive resolutions of highly complex, high-impact customer issues and integration of customer features into the products.
In collaboration with internal partner team, delivers highly complex solutions back to the customers.Leads discussions with stakeholders on customer progression and drives resolutions plans for common types of customer issues.
Builds partnerships with internal technical teams and provides expertise on updating the troubleshooting resources and internal and external content.
Prepares team for new feature/product launch. Proactively communicates the translation of signals into actionable insights/trends to product teams to improve service reliability.
Interprets customer telemetry data and other resources to develop ways to reduce the number of incidents.
Leads coordination with stakeholders (e.g., engineering/product teams) to develop mechanisms that improve the customer health engagement and reduce the turnover time.
QualificationsRequired/Minimum Qualifications
Bachelor's Degree AND 8+ years experience in product/service/project/program management or software development
OR equivalent experience
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check:
This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Additional Or Preferred QualificationsBachelor's Degree AND 10+ years' experience in Data Analysis/ Project Management/ Cloud Architecture and Technologies/ System Administration (Windows, Linux, xOS)/ Networking and Web technology knowledge/ Quality Assurance/ Stakeholder Management/ Technical Communication/ Agility
OR equivalent experience
Product Management IC- The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.
Certain roles may be eligible for benefits and other compensation.Find additional benefits and pay information here:
#MSFTSECURITY
Microsoft is an equal opportunity employer.
Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
#J-18808-Ljbffr
