- Register guests, fulfilling requests whenever possible
- Manage smooth check-in and check-out processes
- Handle payments and promptly resolve billing issues
- Answer phones and emails professionally
- Maintain a clean and tidy front desk area
- Assist with luggage storage and special requests
- Provide accurate information about rooms, rates, and amenities
- Offer recommendations for local activities and restaurants
- Keep accurate records of check-ins and check-outs
- Collaborate with housekeeping for room readiness
- Confirm group reservations and arrange VIP services
- Upsell additional facilities and services
- Arrange transportation for guests
- Proactively address guest needs and resolve issues
- Adhere to Forbes 4-star luxury standards
- Perform any other assigned duties
- Adequate education and literacy for reading product labels and effective communication with guests.
- Proficiency in basic English reading, writing, and speaking preferred.
- Previous customer service experience and hospitality experience are advantageous.
- Strong attention to detail and thoroughness in tasks.
- Discreet and respectful of guests' privacy.
- Consistent delivery of work to the highest standards.
- Pleasant and friendly interaction with guests.
- Effective operation of Microsoft Office applications.
- Clear and professional communication skills.
- Knowledge of local areas and attractions.
- Building professional relationships with local services.
- Familiarity with resort check-in software.
- Efficient resolution of client issues in a friendly and timely manner.
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Lodging Front Desk Agent $18/hr at The Pearl - Sunnyside, United States - St. Joe Company
Description
Job Summary:
The Front Desk Agent is pivotal in ensuring a smooth check-in and check-out process for hotel guests. With a warm welcome, they address inquiries, recommend local attractions, and handle phone calls professionally. Their focus is on creating a memorable and enjoyable experience, embodying a commitment to exceptional guest service.
Job Responsibilities:
Education and Experience:
Knowledge, Skills, & Abilities:
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities.