Executive Housekeeper - Arlington, United States - Arbor Lodging

Arbor Lodging Arlington, United States

4 weeks ago

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Description

Job Description

Job DescriptionDescription:

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable—to our guests and our clients.

Summary:

The Executive Housekeeper will supervise and coordinate the activities of room attendants, house attendants, public area cleaners, and floor supervisors. They are responsible for managing and directing the day-to-day operations of all housekeeping and laundry functions. The Executive Housekeeper participates in, and enforces, quality assurance for the Housekeeping Department.

Duties & Responsibilities:

Have an eye for detail and the ability to effectively deal with guests, other departments, and housekeeping staff
Obtain a list of vacant rooms to be cleaned immediately and a list of prospective checkouts or discharges to prepare work assignments for staff
Assign team members their duties and inspect their work for quality assurance
Prepare and distribute the room assignment sheet and floor keys
Maintain clear and efficient communication and coordination with the front office and other departments of the hotel
Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleanings as needed
Schedule cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, and elevators
Schedule periodic major cleaning projects including carpet shampooing, walls and baseboards, and elevator doors and tracks
Schedule cleaning of all meeting rooms after a completed function
Complete the inventory for cleaning supplies and linen
Investigate concerns regarding housekeeping service and equipment and take corrective action.
Lead the housekeeping team in training, coaching, counseling, and enforce the hotels standard operating procedures
Ensure guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff
Advise desk clerk of rooms ready for occupancy
Reward employees who use their empowerment to meet or exceed guest expectations
Print all housekeeping related reports and traces from the Property Management System
Assist in controlling expenses by the housekeeping department
Confirm all housekeeping staff members have arrived or find substitutes for absent employees

Requirements:

Qualifications:

High School diploma, GED, or equivalent preferred
2+ years' experience in housekeeping OR 2-year degree in Hospitality Management from an accredited university
Supervisory experience in hospitality and hotels
Detail oriented
Ability and experience leading and training a team

Benefits:

Competitive salary
Annual review with increase potential
401k program with company match
Additional benefits may be available

Arbor's Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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