Associate, Technical Support Engineer - Williamsville
1 month ago
Job summary
Ingram Micro is looking for a Technical Support Engineer to join their high-performing support team.The ideal candidate will have experience in technical support solutions engineering customer-facing technical roles with fluency in English French SaaS platforms APIs databases scripting cloud services AWS Azure networking web technologies integrations system architecture ticketing systems knowledge bases verbal written communication analytical problem-solving skills customer-first mindset ability prioritize user requests manage user expectations thrive rapidly changing business environment strong analytical problem-solving skills experience working Webservers Databases Apache IIS MySQL MSSQL PostgreSQL Application Protocols DNS HTTP HTTPS FTP Linux environments JSON REST OAuth
- Responding complex inbound Technical service requests over phone email day directly customers.
- Diagnosing troubleshooting resolving technical problems software APIs integrations infrastructure.
- Reproducing issues conducting root cause analysis working closely engineering bug fixes feature requests.
- Create maintain internal runbooks FAQs technical documentation.
Job description
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