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- Research, investigate and respond to Employee, Manager and Human Resource Shared Services inquiries as 1st level support via mailbox, service desk tickets, phone calls and voicemails
- Regularly interact and communicate with employees, managers, and HRBPs to provide general benefits guidance and direction and to ensure resolution is completed properly and timely
- Provide general administrative support to the Benefits team on programs such as group health, dental, vision, spending accounts (FSA/HSA), life insurance, disability, retirement, wellness, recognition, paid time off
- Ensure the administration of Company benefit plans are compliant with established guidelines, processes, and regulatory requirements
- Present benefits offerings during new hire orientation
- Support US and Canada renewals and open enrollment activities
- Maintain spreadsheets, databases and contact lists as required
- Process employee enrollments/elections and terminations where automated process does not exist
- Assist with maintenance of Benefits communications and posting to Company intranet
- Work with vendors, IT and Payroll to ensure benefit processing is correct and resolve any issues
- Maintain and update process and procedure documents
- Provide data and assistance for internal/external audits (eligibility, enrollment, 401(k), invoices, reconciliation)
- Maintain strong knowledge of systems and process flows to support vendors, HRIS and payroll interfaces
- Create various Benefits related reports for analysis
- Support invoice processing and create P.O.s in an accurate and timely fashion and resolve issues with stakeholders including audit, research and reconciliation.
- Assist with creating, and analysis of employee surveys and benefit survey submissions
- Support the Total Rewards team and participate in adhoc and global projects
- Collaborates with North America Benefits staff, Employees, HR Shared Services, HR Business Partners, HRIS/IT, Payroll, Finance, Talent Acquisition, and external stakeholders, as necessary
Knowledge, Skills and Experience - High degree of confidentiality and strong customer service skills and responsiveness when engaging with employees, managers, HR and 3rd party vendors
- Attention to detail and ability to provide prompt, accurate responses.
- Must be organized and comfortable working in face paced environment.
- Ability to manage multiple projects at the same time.
- Ability to work or act as liaison between other departments and partner with others.
- Self-starter with ability to work independently.
- Proficient or advanced knowledge of Microsoft office suite - specifically Outlook, Excel (including Pivots and VLOOKUP's).
- Strong numeric skills and ability to create mail merge documents.
- Experience with HRIS, ADP, Workday
- Practical knowledge and application of US benefit programs and laws (FMLA, ADA, COBRA, HIPPA, etc.)
- Strong conceptual and problem-solving skills to evaluate problems and apply knowledge to identify appropriate solutions; ability to resolve issues effectively and efficiently.
- Must be fluent in English – ability to effectively communicate both verbally and in writing.
- Experience in working a customer service focused environment.
- Minimum 2-4 years' experience in benefits administration or other HR administration in a professional work environment Education
- Bachelor's Degree in Human Resources, Business Administration, Finance, Economics, or other analytic oriented degree preferred but not required.
#LI-REMOTE - Bachelor's Degree in Human Resources, Business Administration, Finance, Economics, or other analytic oriented degree preferred but not required.
Associate Benefits Analyst - Southeast, United States - Parexel
Description
The Associate Analyst/Specialist will partner with the Benefits team to assist with the development, implementation, and administration of Parexel's global benefits programs. The Associate Analyst/Specialist is responsible for supporting day-to-day benefits/HR administration and assisting employees when they have questions on benefits or need support from HR in a timely, customer-centric manner.
The Associate Analyst/Specialist Specialist role is to ensure Parexel is delivering best in class HR support and quality service to our business partners, line managers, and employees.
The Parexel benefits team is regional (Americas, EMEA and APAC). The primary focus of the role is US and Canada benefits administration and global projects which will vary by country or regional responsibility. This will be a fully remote, home-based position.
Key Accountabilities and Responsibilities: