Customer Success Specialist - Newark, United States - Sir Speedy, Newark, DE

Description

Job Description

Job Description
Position Overview:
Building and maintaining strong, lasting relationships with our customers, providing support to the sales team, and managing customer projects


Duties:
v Own the CRM system and process for inputting all contacts and updates
v Estimating, ticket preparation, scheduling, proofing and follow up for customer projects
v Problem resolution on projects
v Work with Production and Fulfillment Teams to manage projects for on time delivery
v Works with CS team to handle all calls and customer visits both timely and professionally
v On-boarding of new customers


Job Requirements:
v Customer service YES. Behavior always exhibitedyou own the project
v Participate in development of sales plan and driving necessary results
v Accurate estimate and production ticket creation, communication and follow up
v On time and accurate billing of projects and account follow up