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Regional Operations Manager - Whiteland - OPENLANE
Description
Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We're a technology company
building the world's most advanced—and
uncomplicated—digital
marketplace for used vehicles.
We're a data company
helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company
accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders.
We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity.
We seek to understand and improve our customers' experience.
Smart Risk-Taking.
We transform risk into progress through data, experience, and intuition.
Fearless Ownership.
We deliver what we promise and learn along the way.
We're Looking For:
We are seeking a Regional Operations Manager with experience in hiring and collaborating with inspectors, driving regional success, and utilizing data for decision-making.
You Are:
Collaborative. You prioritize teamwork and understand the value of collective effort in achieving success.
Communicative. You are an active listener who fosters two-way communication with others.
Analytical. You are skilled in collecting and analyzing data to make meaningful and informed decisions.
You Will:
Master OPENLANE policies, processes, procedures, and the tools used to complete floor plan audits and vehicle or facility inspections to ensure they are fully understood and followed by the team.
Oversee and ensure that the team of FTE and 1099 inspectors adhere to OPENLANE policies, processes, procedures, and tools during floor plan audits and vehicle/facility inspections to achieve regional SLA's and targets.
Partner with Marketplace and Commercial Sales Team to guarantee regional success, including inspection needs, growth forecasting, and scheduling.
Cultivate strong customer relationships with dealers and the OPENLANE sales team to drive sales growth and capitalize on opportunities to ensure they are fully realized.
Lead and develop teams to deliver exceptional audit/inspection services, including training, motivating, coaching, counseling, and mentoring FTE Inspectors, as well as conducting performance management activities.
Act as the main point of contact for contractors and inspectors regarding compensation, task assignment, process updates, application questions, etc.
Adopt a continuous improvement mindset by collaborating with the following teams Product; Arbitration; Scheduling; and Quality Assurance to test new app releases and processes, and provide feedback for improvements and maintenance.
Work in the field 1-2 days per week side by side with inspectors ensuring all quality standards are met or exceeded and training new inspectors.
Utilize various communication tools within the OPENLANE organization.
Perform other duties as assigned by the manager.
Must Have's:
Minimum of 3+ years relevant experience or education.
Minimum of
2+ years of automotive mechanical experience.
Must be able to operate a motor vehicle and possess a valid driver's license.
A working knowledge of technology, particularly in submitting electronic inspection reports.
Nice to Have's:
Previous experience managing teams and individuals, including both contractual and full-time employees.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you
Compensation Range of
Annual Salary:
$65, $70,000.00
(Depending on experience, skill set, qualifications, and other relevant factors.)
Bonus Range
Target Bonus Range:
$0.00 - $3,500.00 USD Quarterly
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