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Atlantic City

    Guest Service Supervisor - Atlantic City, United States - Showboat Hotel & Island Waterpark

    Showboat Hotel & Island Waterpark
    Showboat Hotel & Island Waterpark Atlantic City, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Showboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences. Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean. The resort features a beautifully renovated pet friendly hotel featuring 852 rooms, including walk-out balcony suites; 100,000 square feet of flexible meeting space; the world's largest arcade spread throughout the property which includes a 45,000 square foot indoor raceway. The newly open ISLAND Waterpark, a state of the art all year-round resort highlight is the largest indoor beachfront waterpark in the world, featuring 120,000 square feet housing 11 waterslides, a one-of-a-kind slide island, surf simulator, an indoor boardwalk, Paradise adult island and much more.

    The true fun and excitement of the Showboat Resort is its employees. Joining our team means immersing yourself in an environment that thrives on teamwork, mutual support, and a shared position for delivering exceptional guest experiences to make Showboat Resort Atlantic City's destination of choice. You will have the opportunity to collaborate with colleagues from each exciting area of the resort so that you will contribute to a dynamic and exciting work environment that continuously exceeds guests' expectations. Join us and let's work together to make Showboat resort the premier choice for families and fun seekers looking for unforgettable experiences.


    Waterpark Park Guest Service Supervisor
    Department: Waterpark
    Reports To: Guest Service Manager, Waterpark Director & Assistant Director
    Job Type: Full-time /Part Time

    Description
    The Guest Service Supervisor is critical to ensuring the overall atmosphere of the waterpark meets, or
    exceeds, Island Waterpark Standards and guest expectations. The Guest Service Supervisor is responsible
    for directly overseeing a team of guest service professionals who maintain orderly daily operations while
    providing exceptional guest service and assisting guests as needed.
    Essential Duties & Responsibilities:

    • Daily supervision of a team of Guest Service Associates who assist guests with purchasing tickets,
      scheduled activities, season passes, waivers, lockers, and event tickets.
    • Daily supervision of a team of Guest Service Associates who process guests' payments using
      cash, credit, gift cards, coupons, vouchers, etc.
    • Providing assistance with guest service issues, including resolving problems and concerns, and
      processing refunds if required.
    • Daily supervision of the waterpark Cabana rental program as well as the VIP seating program.
    • Direct oversight of Guest Service Associates to make certain they follow all cash control
      procedures.

    Basic Qualifications

    • Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed.
    • Daily reconciliation of cash/credit sales and production of bank deposits when necessary.
    • Leadership experience; proven ability supervise staff to provide exceptional customer service.
    • Ability to complete tasks simultaneously.
    • Leadership, problem solving, organization and communication skills.
    • Strong customer service skills (verbal and written).
    • Must be 18 years of age or older.

    Preferred Qualifications

    • Prior experience working in an amusement or hospitality setting.
    • Working knowledge and good understanding of accounting and bookkeeping practice
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