- Conducts assigned game according to procedure.
- Cooperates with other Dealers when assigned to the same game (Craps).
- Controls pace of the game.
- Informs the Supervisor Casino Games of any request or unusual play.
- Issues to customers the proper amount of gaming chips after completion of the credit authorization procedures.
- Must be able to stand for extended periods of time.
- Bending mobility required.
- Must be able to speak fluently and understand English.
- Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
- Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
- Creates an atmosphere of luck and celebrates guest's wins.
- Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipates needs and provides fast, flawless service.
- Checks for satisfaction and effectively resolves service breakdowns when they exist.
- Promotes Total Rewards programs and card membership.
- Provides a warm farewell and thanks guests for visiting.
Student Intern - Atlantic City, United States - Bally's Dover Casino Resort
Description
Principal Duties and Responsibilities:
· Consistently demonstrates superior customer service skills by displaying service behaviors.
· Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
· Develops a thorough knowledge and understanding of the basic job skills requirements and overall demands of the operation.
· Assist with daily tasks as assigned.
· Provides prompt and courteous service to all guests.
· Handles special projects for management as requested.
· Actively participates in process improvement project required for completion of internship.
Qualifications:
· Must be a college student working towards a degree in a Finance, Business, Marketing or Hospitality-related field.
· Must have basic computer skills Excellent customer service skills.
· Must be able to work in high volume/high demand environment.
· Must possess good communication and interpersonal skills.
Other duties as assigned.