Wholesale Customer Service Representative I - Woburn, United States - Sullivan Tire & Auto Service
Description
Job Description Job Description Description:
Function:Support sales effort by providing customer service and order fulfillment to our internal and wholesale customers. Works closely with management to increase profitability through improved efficiency and productivity. Adheres to internal controls, policies and procedures.
Major Responsibilities:
Provide customer service and support to our internal and wholesale customers via telephoneProvide customers with current product information, quotations and inventory to fulfill ordersProcess accurately and efficiently orders for internal and wholesale customers for the purchase of tires, parts and servicePerforms data entry and administrative tasks accurately and in a timely mannerCoordinates deliveries with shipping departmentsAssumes additional responsibilities as requestedRequirements: Education/Experience:Minimum of a high school diploma with two years of customer service experienceTire and automotive service industry experience preferredSkills/Knowledge:Excellent phone skills with the ability to offer highest quality of customer serviceCustomer Service attitudeWorking knowledge of Microsoft Office (Excel/Word) and Inventory Management DatabaseStrong verbal communication skillsConflict resolution skillsMulti-tasksDetailed-orientedProven ability to work independently as well as part of a teamBenefits:Health Insurance- including Medical, Vision, and DentalLife and Disability InsurancePaid Holidays, Personal Time, and Vacation TimeDiscounted ServicesEmployee Owned Employee Stock Ownership PlanFlexible Spending401(k) with Company MatchTuition ReimbursementEEO StatementSullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.