- Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.
- Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.
- Trains to perform standard system installations and tests the functionality of all components.
- Trains customers on the use and basic maintenance of equipment at the customers site.
- Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.
- Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).
- Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.
- Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.
- Determines parts, supplies or tools needed to complete service requests.
- Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
- Manages vehicle inventory and restocks as necessary.
- Physical inventory audits on a bi-annual basis
- Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
- Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.
- High school diploma or equivalent.
- 1-5 years prior experience in a Veterinary/Medical/Dental environment.
- Demonstrated PC skills in Windows based programs
- Must maintain a valid driver's license and good driving record.
- Proven customer service skills
- Motivated team player
- Lifting or carrying up to 100 pounds
- At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician will be considered.
- Previous X-Ray experience preferred
- SAP experience
- Proven organizational and problem-solving skills
- Carpentry/plumbing/heating/electrical/electronic related experience.
- Technical training in Bio-med/electronics or related technical field.
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Veterinary Service Technician - Bryant, United States - Patterson Veterinary
3 weeks ago
Description
Provides repair and on-site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.
Responsibilities
Install, Maintain and/or Repair Veterinary Equipment
Inventory Management
Asset Management
Required Qualifications
Preferred Qualifications
Position requires occasional overnight travel.
