Bilingual Customer Service - Bellevue - Universal Language Service Inc

    Universal Language Service Inc
    Description

    Bilingual Customer Service & Language Specialist (W-2 Employee)

    Location: Onsite, Bellevue, WA

    Schedule: MondayFriday, 8:00 AM 5:00 PM (PST) or 8:30 AM 5:30 PM (PST)

    Employment Type: Full-time, W-2

    Languages Needed: Cantonese, Mandarin, Vietnamese, Korean, Japanese, Dari, Farsi, Spanish, Thai, Arabic

    About the Role: Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist to join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.

    Key Responsibilities:

    • Deliver real-time OPI/VRI interpretation services in English and another language
    • Assist interpreters with completing and updating profiles and documentation
    • Follow up with interpreters to ensure records are current and compliant
    • Maintain clear and professional communication with interpreters and internal teams
    • Handle sensitive information with confidentiality and accuracy
    • Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests
    • Maintain interpreter account records, updating information related to assignments, availability, and billing accurately
    • Proactively troubleshoot scheduling issues, providing timely and effective solutions

    Requirements:

    • Strong bilingual proficiency in English and another language
    • Excellent communication, organization, and customer service skills
    • Strong attention to detail and ability to manage administrative documentation
    • Ability to work full-time, on-site (MondayFriday, 8:00 AM5:00 PM PST or 8:30 AM5:30 PM PST)
    • Prior interpretation experience preferred
    • Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)

    Education & Professional Background:

    • Bachelor's degree in Linguistics, Human Resources, or related field preferred (or equivalent experience)
    • Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation

    Work Environment & Screening Requirements:

    • This is a full-time, on-site position based at our Bellevue, WA corporate office
    • Remote work is not permitted
    • Candidates must pass a full-panel drug and alcohol screening and a national criminal background check

    Compensation:

    Up to $25 per hour, depending on qualifications and relevant experience

    Full benefits package available, including medical insurance

    Join our team and contribute to delivering exceptional language services to our diverse clientele.


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