Supervisor, US Factory Service - Murrysville, PA

9566 · Full Time · Onsite · Murrysville, Pennsylvania · Job Description · Overview · Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. · At MSA, SAFETY is who we are AND it is what we do. We are a ...

Job description

• 9566
• Full Time
• Onsite
• Murrysville, Pennsylvania

Job Description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

This position is responsible for supervising the day to day activities of the Repair Department at the Murrysville Plant to meet customer expectations. This includes supervising the repair technicians responsible for troubleshooting and repairing all North American manufactured MSA products. It also includes leading the customer relations coordinators who are responsible for some planning activities of the group, and who act as liaisons with the customer.

Plans and communicates work schedules. Assigns, directs and assists associates as needed.

• Provides necessary information concerning repair backlog and delivery requirements.
• Monitors performance daily to determine performance to plan.
• Responds to material shortages, machine or equipment problems, and causes for delay.

Monitors and responsible for key performance metrics such as Quality, Productivity, Quality, Attendance, Safety, Budget Performance, and Delivery.

• Develops internal tracking systems as needed.
• Works with support staff to address data reports they generate.
• Maintains and promotes a safe work environment and conducts monthly safety meetings.
• Maintains equipment and work areas. Monitors good housekeeping; eliminates hazards.
• Regularly tracks operating performance against the department budget.
• Prepares reports as necessary.

Leads and manages the department.

• Maintains control of material and labor for service
• Makes employment decisions involving, but not limited to: interviews, recruiting, promotions, transfers, training, and disciplinary actions.
• Maintains discipline, morale, and good employee relations

Communication

• Daily interactions with associates
• Staff meetings
• Provides performance information to the Service Manager
• Communicates with the customer and/or customer service to provide resolution to customer issues

People Development

• Looks for training opportunities for staff to grow beyond day to day assignments.
• Looks for cross-training opportunities for the department staff.

Qualifications

Experience (Required):

• Up to 2 years' supervisory experience or team leader experience in a service organization.

Experience (Preferred):

• 2+ years' experience in a supervisory role, preferably in a service organization.
• 5+ years' experience providing repair services for industrial instrumentation

Education (Required):

• Associates degree in a business or technical related field

Education (Preferred):

• BS degree in a business or technical related field

MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA's policy not to discriminate against any employee or applicant for employment on the basis of the person's age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran's status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship. If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know. For US applicants, know your rights, click here.

Equal Employment Opportunity Employer

Affirmative Action Employer - Individuals with Disabilities/Protected Veterans

How do I know if a job opening that lists MSA is legitimate or is fraudulent? MSA posts its legitimate job openings to this MSA Career Center. MSA will only make job offers after a formal interview has been completed. All electronic communications related to openings and offers will come from email addresses with the domain or Significantly, MSA would never ask for your financial information or social security number as part of the interview and pre-offer process.

MSA has been told that there are fraudulent job posting on the internet that use the names of large corporations, including MSA, and that request personal or sensitive information from individuals who respond. Please be cautious and check any MSA job posting on this MSA Career Center to confirm it is legitimate. MSA is not responsible for any fraudulent activity that could arise from these sorts of schemes.