IT Technical Support Technician - Irvine
1 month ago
Job summary
Peraton is seeking an experienced IT Technical Support Technician to join our team of qualified and diverse professionals. This position will support the City of Irvine & Police Department with day-to-day operations.
Responsibilities
- Provides expert and second tier technical support and analysis to field engineers and technicians.
- Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
- Tests trains fields support to customers regarding technical aspects of designated systems services Provides expertise for the resolution of technical problems troubleshoots products modifies products to customer requirements Maintains trouble logs instructs users in the use of computers Investigates information network communications needs of users makes recommendations regarding software hardware purchases Performs basic PC PBX answers questions about installation operation configuration customization usage designated systems services Travels frequently work generally performed at customer site Partners with developers engineers reduce reoccurring incidents Answers questions about installation operation configuration customization usage designated systems services
Job description
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